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Routing problem when using email Alias  XML
Forum Index » SysAid CSS Forum
 
Author Message
raptor
SysAider

SysAider from release 5 Belgium
Joined: 11/09/2008
Messages: 11
Location: BE
Offline

Situation:
- I have 1 POP3 email box with 2 email aliases on it.
- Created a routing rules to assign calls to users depending on category/subcategory
- Setup Incoming emails using these aliases and automatically assigning a category/subcategory.

Let say alias1 has email alias1@....com, uses a POP3 mailbox and having the category=TEST and NO subcat .
for alias2 the settings are, email=alias2@....com, using same POP3 mailbox as alias1 and having the category=SERVICE and NO subcat.
I have set this up in the order mentioned above (so first alias1 and then alias2).

Now, what happens is , when I email a request to alias1@....com , it gets the category=TEST => OK
When I email to alias2@....com, it gets category=TEST => NOT OK

It seems to me that CSS is checking the POP3 box and doesn't care about the 'alias' email address being used.
A bug ? or Email aliases not supported on CSS ?

Any reply is welcome !
shay
SysAid Customer Relations

Joined: 14/04/2008
Messages: 93
Offline

Dear Raptor

SysAid CSS application is pulling emails from a mailbox and not from aliases.
In order to create the separation you are requesting, you should create two separate mailboxes with two different user names.
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