- I have 1 POP3 email box with 2 email aliases on it.
- Created a routing rules to assign calls to users depending on category/subcategory
- Setup Incoming emails using these aliases and automatically assigning a category/subcategory.
Let say alias1 has email alias1@....com, uses a POP3 mailbox and having the category=TEST and NO subcat .
for alias2 the settings are, email=alias2@....com, using same POP3 mailbox as alias1 and having the category=SERVICE and NO subcat.
I have set this up in the order mentioned above (so first alias1 and then alias2).
Now, what happens is , when I email a request to alias1@....com , it gets the category=TEST => OK
When I email to alias2@....com, it gets category=TEST => NOT OK
It seems to me that CSS is checking the POP3 box and doesn't care about the 'alias' email address being used.
A bug ? or Email aliases not supported on CSS ?
Any reply is welcome !