| Author |
Message |
![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 02/12/2008 04:36:16
|
yazidpcnc
SysAider
Joined: 02/12/2008
Messages: 2
Offline
|
Dear all,
am working on Sysaid full version, i changed all my desired settings , but i tried to change the enduser screen with additional enteries we must have it from the enduser ,,, so if anyone can help me.
note .. i can change SR and customize it with no problem but its not appear in the enduser interface 
thanks for you time
This message was edited 1 time. Last update was at 02/12/2008 05:51:34
|
|
|
03/12/2008 12:32:28
|
shay
SysAid Customer Relations
Joined: 14/04/2008
Messages: 93
Offline
|
Dear Yazidpcnc
Can you please let us know which entries you wish customize in the End user Portal ?
Do you wish to create new fields ?
Please give us more information .
|
|
|
03/12/2008 12:40:36
|
yazidpcnc
SysAider
Joined: 02/12/2008
Messages: 2
Offline
|
Dear shay,
thanks for ur reply, i send a SR on ilient help disk and they send me full answer, thanks to all of them.
and this is the answer, that may be useful for someone.
====================================
In order to add / edit fields on the Submit Service Request form in the End User Portal, please follow the steps below:
1. Go to ...\SysAidServer\root\WEB-INF\conf\html and copy the submit-service-request.htm file to a new html folder (eg. c:\custom_html).
2. Edit this file in the new location and save your changes.
3. Once you have made the changes specified in step 4, go to Preferences > Customize > Customized Forms tab.
a) In the HTML Files Location field, enter the full path to the new html folder.
b) Click on Save and then Reload Templates.
4. To add / edit fields on the Submit Service Request form, please edit the submit-service-request.htm file with the following syntax:
<tr>
<td class="Form_Ctrl_Label"><label>
$resource.getString('CAPTION-FIELD'):</label></td>
$frm.printControl('FIELD-NAME', MANDATORY, VISIBLE, 'DEFAULT')
</tr>
<tr><td height="10"> </td></tr>
CAPTION-FIELD should be replaced with a text to be written near the field or with the field name of the value showing in the Preferences -> Customize -> Translate tab.
FIELD-NAME represents the field which you want to add. A list of available field names is listed below.
MANDATORY represents whether the end user must fill in this field or not. This should be replaced with either true or false.
VISIBLE represents whether the field is visible to the end user or not. This should be replaced with either true or false.
DEFAULT represents the default value. In the case of a text field, you can leave it as '' for an empty field. In the case of a drop-down list, you can choose a default numeric value or '' for no default value.
For example, this should be entered for a mandatory and visible Location field with no default value:
<tr>
<td><strong>$resource.getString('sr.location'):</strong></td>
<td>$frm.printControl('location', true, true, '')</td>
</tr>
<tr><td height="10"> </td></tr>
These are the available fields:
Category and sub-category: problem_type
Title: title
Description: description
Status: status
Location: location
Assigned Administrator: responsibility
Urgency: urgency (DEFAULT value cannot be blank. use 0 for no urgency)
Priority: priority (DEFAULT value cannot be blank. use 0 for no priority)
Notes: notes
Resolution: resolution
Solution: solution
Request time (read only): insert_time
Last modify (read only): timeupdate_time
Close SR time (read only): close_time
Include in knowledgebase (checkbox): knowledge_base
Submit user (read only): submit_user
Request user: request_user
Asset: computer_name
Due date: due_date
Parent SR: parent_link
Assigned admin group: assigned_group
CC: cc
Custom List 1: cust_list1
Custom List 2: cust_list2
Custom Text 1: cust_text1
Custom Text 2: cust_text2
Custom Notes: cust_notes
Custom Integer 1: cust_int1
Custom Integer 2: cust_int2
Department (read only): department
Company (read only): company
=============================================================
thanks For all
|
|
|
04/12/2008 06:38:45
|
Vitaly Vlasenko
SysAid Customer Relations
Joined: 09/07/2008
Messages: 68
Offline
|
As an addition, please make sure you backup the HTML files before you perform any customization on them.
Also, if you've ran into any troubles while customizing, contact SysAid support and we will be glad to assist!
|
|
|
05/03/2009 10:08:36
|
NetEng
SysAider
Joined: 16/01/2009
Messages: 15
Location: Maryland
Offline
|
Where in the submit-service-request.htm do you input the listed syntax?
<tr>
<td class="Form_Ctrl_Label"><label>
$resource.getString('CAPTION-FIELD'):</label></td>
$frm.printControl('FIELD-NAME', MANDATORY, VISIBLE, 'DEFAULT')
</tr>
<tr><td height="10"> </td></tr>
|
|
|
05/03/2009 12:19:20
|
Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
|
NetEng,
If you will open the submit-service-request.htm file with a HTML editor (even notepad will do), you can see the structure of the page.
Around the middle of the page, you will see a few similar paragraphs with the names of the fields (title, category, description ect').
between each of those paragraphs, you can add additional fields.
Best regards.
Haim
|
Pushing IT forward |
|
|
23/03/2009 11:16:41
|
NetEng
SysAider
Joined: 16/01/2009
Messages: 15
Location: Maryland
Offline
|
Is there a way to just add text?
Lets say I need to tell users exactly what type of information needs to be placed in the description block of a standard service request.
Can I just add <p></p> tags, and ad the text? or do I need to take all the steps that were listed in previous posts 
|
|
|
23/03/2009 13:35:02
|
NetEng
SysAider
Joined: 16/01/2009
Messages: 15
Location: Maryland
Offline
|
I figured out how to add to my service request.
Now, How do I go about changing the look. All I seem to get is Black and Grey colors on my forms. I added the needed HTML tags for font type, size and color. All of the things change except color will not change. any tips or tricks?
|
|
|
23/03/2009 16:45:51
|
Lev
SysAid Mod
Joined: 18/08/2008
Messages: 508
Location: Haifa, Israel
Offline
|
NetEng
Please describe your solution for others even if it seems easy or stupid.
Somebody will be able to search for it and find YOUR answer.
Thank you
|
DONT !!! DONT TOUCH THE KEYBOARD !!! |
|
|
24/03/2009 08:02:43
|
NetEng
SysAider
Joined: 16/01/2009
Messages: 15
Location: Maryland
Offline
|
All I did was take the given code and altered it to meet my needs.
I kept the <tr> and <td> tags in the same format:
I then deleted the $resource.getString('CAPTION-FIELD'): and the $frm.printControl('FIELD-NAME', MANDATORY, VISIBLE, 'DEFAULT')
I then added <font> tags, and desired attributes, and then addded my desired text between the <font> tags. So in the end it looked similar to the code below.
<tr>
<td class="Form_Ctrl_Label"><label><font face="verdana" size="2" color="red"><strong>NOTE:</strong></font></label></td>
<font face="verdana" size="2" color="blue">If you are submitting a ticket for capabilities development you mush include the following information in the description area<br>
1. Blah Blah Blah<br>
2. Blah Blah Blah<br>
3. Blah Blah Blah<br></font>
</tr>
<tr><td height="10"> </td></tr>
However, my problem now is that the colors for my text didn't take, eventhough I specified red and blue as my font color attributes, they remain gray and black in my form. So now I'm attempting to figure out how to specify my desired colors.
Anyone have an idea?
|
|
|
24/03/2009 11:11:58
|
Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
|
Hey NetEng,
All color configurations in the end user portal should be changed only through the CSS files.
You can find on the top of each HTML page the CSS files it calls for color configurations.
Best regards.
Haim
|
Pushing IT forward |
|
|
26/03/2009 07:57:53
|
NetEng
SysAider
Joined: 16/01/2009
Messages: 15
Location: Maryland
Offline
|
Haim
Does that hold true for the Knowledge Base as well? I found it odd that the knowledge base allows for color changes and a large miriad of options, but when I view that stuff, it is still just black and gray text, in the same font.
|
|
|
16/12/2009 12:10:26
|
Ricci
SysAider
Joined: 22/08/2009
Messages: 5
Offline
|
HELP! When I try to modify the SR to look something like this:
Text field- Thank you for entering a ticket.
Label- Username: JSMITH
Label- Category: Drop Down
Text field- More Text about what is an urgent ticket
This is how it comes out.
Text field- Thank you for entering a ticket.
Text field- More Text about what is an urgent ticket
Label- Username: JSMITH
Label- Category: Drop Down
The text fields stay together!!!
Is there a way that I can get the text which is describing what the urgency is to be right above the urgency??? Please helP!
|
|
|
18/12/2009 04:16:54
|
Dag
SysAider
Joined: 30/11/2009
Messages: 21
Offline
|
Sounds like may be something wrong in your HTML. Can you show us the HTML code?
|
|
|
21/12/2009 11:51:17
|
itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
|
Hello Ricci,
As Dag said, I believe that your html was customized in an incorrect way.
Can you please send us email to helpdesk@sysaid.com with the html file and a short description and we will check it.
Regards,
Itay
|
Best Regards,
Itay |
|
|
![[Up]](/Sysforums/templates/default/images/icon_up.gif){kind=icon}
![[Yahoo!]](/Sysforums/templates/default/images/icon_yim.gif){kind=icon}
