We are looking to swap our help desk software to SysAid.
Good call, I believe !
Is this possible in SysAid?
Yes - it is possible in SysAid where you can setup group of administrators each to handle their tasks as well as use different email addresses to route specific requests to the matching department.
I'd like to point you to an interesting Case Study we just shared recently which is related to this exact need.
Marvell uses SysAid to for almost all their department:
"In Marvell Israel, SysAid is not only used for IT Management. It has also been deployed for the Logistics & Facilities department supporting operation, furniture, air conditions, and also company vehicles, all are listed in SysAid. Almost all departments have it: R&D uses it as well as our test and validation labs. SysAid is in use for 3 years now to manage and track the development tools, CAD tools, Configuration Management and much more. Finance has also opted for SysAid after they saw its success."
Check the full story here: http://www.ilient.com/marvell.htm