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Help Desk for other departments as well as I.T.?  XML
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[Post New]28/12/2008 16:20:16
    Subject: Help Desk for other departments as well as I.T.?
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James
SysAider

SysAider from release 5.6 United Kingdom
Joined: 28/12/2008
Messages: 34
Offline
We are looking to swap our help desk software to SysAid.

Our current software is set up so that another department, premises, can also receive requests.

Can SysAid be set up in this way so that our department (I.T.) can be set up to receive requests and so can another department. At the moment users send requests to itsupport@domain.com and premises@domain.com depending on their problems. Requests get put into two different lists that the other departments cannot see. Although we only use one system, it appears to the departments as though they are seperate.

Is this possible in SysAid?

Regards
[Post New]29/12/2008 02:27:06
    Subject: Help Desk for other departments as well as I.T.?
[Up]
Saar
SysAid CEO


Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 28/04/2008
Messages: 121
Offline
James wrote:

We are looking to swap our help desk software to SysAid.



Good call, I believe !

James wrote:

Is this possible in SysAid?


Yes - it is possible in SysAid where you can setup group of administrators each to handle their tasks as well as use different email addresses to route specific requests to the matching department.
I'd like to point you to an interesting Case Study we just shared recently which is related to this exact need.
Marvell uses SysAid to for almost all their department:
"In Marvell Israel, SysAid is not only used for IT Management. It has also been deployed for the Logistics & Facilities department supporting operation, furniture, air conditions, and also company vehicles, all are listed in SysAid. Almost all departments have it: R&D uses it as well as our test and validation labs. SysAid is in use for 3 years now to manage and track the development tools, CAD tools, Configuration Management and much more. Finance has also opted for SysAid after they saw its success."

Check the full story here: http://www.ilient.com/marvell.htm
[Post New]29/12/2008 07:46:17
    Subject: Re:Help Desk for other departments as well as I.T.?
[Up]
James
SysAider

SysAider from release 5.6 United Kingdom
Joined: 28/12/2008
Messages: 34
Offline
That's great news, thank you very much.

I expect you will see a lot of questions from me over the next few weeks
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