| Poll |
| Which browser do you use sysaid with? |
| Internet Explorer |
 
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36% |
[ 44 ] |
| Firefox |
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52% |
[ 64 ] |
| Safari |
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1% |
[ 1 ] |
| Other |
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11% |
[ 14 ] |
| Total Votes : 123 |
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| Author |
Message |
![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 11/06/2008 18:18:09
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1506
Location: England
Offline
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There are quite a few display bugs when using sysaid with Internet Explorer, for example
The Service Requet List view does not size to the size of your browser window correctly in IE7, you end up with extra horizontal & vertical scroll
bars which you do not get in firefox.
We have #, Modify Time, Status, Category, Sub Category, Title, Description, Request User, Assigned To, Urgency selected for display.
The responses from support were "We have investigated this issue with our development team and they have found that this is not a bug but a display difference between the browsers." and "We have discussed the issue again Firefox & IE are two different browsers don’t work the same.
There is no way to make them behave the same with out damaging other major functionally of SysAid."
Other products manage to work around the slightly different browser behaviours so I am still perplexed by this reponse, especially when by default web pages size to the size of the window, so why does sysaid struggle with this?
But maybe i am wrong, perhaps Internet Explorer is now in the minority.
So my question is, is Internet Explorer the most commonly used browser and therefore should be better catered for? Which browser do you use sysaid with?
This message was edited 1 time. Last update was at 11/06/2008 18:21:00
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Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki |
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12/06/2008 07:18:47
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Graham
SysAider
Joined: 12/06/2008
Messages: 4
Offline
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Personally I use Firefox when using Sysaid but that is just personal preference all of my users and the other administrators use IE
On the whole IE is still the dominant browser
I would therefore err on the side of IE when deciding how to design the system
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12/06/2008 07:21:08
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Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 903
Offline
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".... The responses from support were "We have investigated this issue with our development team and they have found that this is not a bug but a display difference between the browsers." and "We have discussed the issue again Firefox & IE are two different browsers don’t work the same. There is no way to make them behave the same with out damaging other major functionally of SysAid...."
This will be a shame.
I honestly don't believe you can't find codes that works for both. Approach it like css... when incompatible, display downgrade gracefully but all functionality intact, all information still there. Most of the problem lies on presentations.. or "display" as you say it. I say lose the make up.
I missed the blue SysAid everyday my browser refreshes.
I'm sorry, but I sense a bigger problem in support department cause you guys got problem even between versions of the same product. So if you come to the point where you have to choose, remember firefox run on linux and windows... IE runs only on windows.
This message was edited 1 time. Last update was at 12/06/2008 07:27:11
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12/06/2008 07:56:51
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Scott
SysAider
Joined: 12/06/2008
Messages: 2
Offline
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All of our SysAid Admins use Firefox and so far (knock on wood) we havn't had any problems. Our users all use IE6.
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12/06/2008 08:17:44
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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Personally, I just love Firefox, and i think it's better in terms of usability and performance.
The issues with IE in SysAid exist because each browser execute SysAid a bit differently, and although we do not consider it to be a bug, Our R&D team is working to allow SysAid to be displayed as it should in IE.
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Pushing IT forward |
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12/06/2008 08:40:10
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Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 903
Offline
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*widened eyes*
You guided me through phone and coldly ask me to upgrade my firefox !
I hate firefox 2. It's fat. And sluggish... argh !
Might be a good idea to have a record what version of which browser is known to play along with sysaid.
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12/06/2008 09:06:52
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Inkaholic
Elite SysAider
Joined: 11/06/2008
Messages: 131
Location: Buffalo NY, USA
Offline
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We use Mostly Firefox, IE on occassion and Safari at times as well. I noticed a significant degradation in speed when using Safari when upgrading from 4.5 to 5 so we do not use Safari if we can help.
Personally I've found Sysaid to work simliarly between IE and FireFox, withj FF simply being a personal preference
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Ed-
Buffalo NY |
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30/06/2008 14:24:46
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seanick
SysAider
Joined: 11/06/2008
Messages: 11
Offline
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Quick post here -- as a web developer, I know there are many cross-browser tricks that can make the display the same in IE, Firefox (2 or 3) and Safari.
I've noticed some front-end issues with SysAid and FF3 - the icons don't line up, etc. (This is the same on the SysAid support site too.)
Other than that, everything mostly works the same, although the autologon routine doesn't work in Firefox3.
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30/06/2008 14:47:53
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CliGil
Super SysAider
Joined: 17/06/2008
Messages: 64
Location: Michigan USA
Offline
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Very interesting, We use IE7 and do not experience any of the problems reported above with it.
I also have firefox but only use for admin on one specific site we had designed where the CMs only works correclty in FF.
We have explored the two browsers to identify which one we would support as a company and could not find one reason to not use IE7.
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30/06/2008 15:26:02
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Jonathan
SysAid Wiz
Joined: 17/06/2008
Messages: 326
Offline
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Have to say love Firefox 3 very nice browser and no sysaid does seem to work faster with it 
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30/06/2008 16:27:19
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René Rijk
Elite SysAider
Joined: 15/06/2008
Messages: 234
Location: Netherlands
Offline
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All of our customers using IE7 some IE6.
So we need to stick to IE7 as well. I like Firefox more do.
Kind regards,
René 
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Take a look at my 3D creations and here is a little animation I made |
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28/08/2008 05:56:34
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MBeckett
Super SysAider
Joined: 07/07/2008
Messages: 68
Location: England, UK
Offline
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seanick wrote:Quick post here -- as a web developer, I know there are many cross-browser tricks that can make the display the same in IE, Firefox (2 or 3) and Safari.
I've noticed some front-end issues with SysAid and FF3 - the icons don't line up, etc. (This is the same on the SysAid support site too.)
Other than that, everything mostly works the same, although the autologon routine doesn't work in Firefox3.
I have to agree with Seanick here because using IE7, we have issues with the layout of the front page (whether it's custom or not).
With Firefox, I don't appear to have this issue. Apart from this, I don't see any other issues.
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"REEEEBOOOOOOOOOOOOOT!" |
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28/08/2008 07:45:42
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IT Manager
SysAider
Joined: 25/06/2008
Messages: 43
Offline
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I have been using IE for years....
I recently moved to Vista (New laptop ) with IE7 and everthing was fine.
A few weeks ago (I think due to an auto upgrade) my IE7 has started to crash and restart a few times a day (all sites) ! and I installed Firefox 2.
So far I am happy with it - I still use both.
Regarding SysAid and the browser - It is the same for me - I don't see any major difference
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05/09/2008 17:03:47
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CCSO IT
Super SysAider
Joined: 05/09/2008
Messages: 54
Offline
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Google Chrome
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Thanks,
Thomas Hardin
Microcomputer Specialist
Clackamas County Sheriff's Office |
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06/09/2008 08:00:50
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elemist
Super SysAider
Joined: 31/07/2008
Messages: 51
Offline
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I use firefox mainly, but use IE with sysaid. However i have found that the interface becomes more and more sluggish to longer you have it open.
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