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New SysAid CSS Relation Mapper module is now available  XML
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Author Message
Israel Lifshitz
SysAid CEO

Joined: 27/05/2008
Messages: 62
Location: <a >Help Desk Software</a>
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Dear SysAiders,

We'd like to welcome you to an exciting 2009 here at SysAid CSS. We have loads of fresh new projects and developments in the works, so get ready for more hot releases and useful updates coming your way in the year ahead.

First up, some good news. Two months after the launch of the SysAid CSS, we're pleased to offer you our latest development, the new SysAid CSS Relation Mapper, available in both Free and Pro editions.

The SysAid CSS Relation Mapper is a powerful means of storing an unlimited number of service elements like contracts, services, catalog items and key relationships that exist between them. Of course, you know your business best. That's why items and relationships in the Relation Mapper are fully customizable to suit your individual business environment.

We've all heard the old saying, a picture is worth a thousand words.



Here at SysAid CSS, we've taken that idea and turned it into a reality. Use the Relation Mapper to view significant interconnections and relations at a glance via our new and intuitive graphic format. The Relation Mapper is accessible from different screens in the CSS, so you can keep sight of the bigger picture while attending to the details.


Here are just a few other examples of what you can do:

  • Define an unlimited number of service items (eg. contracts and services) and key relations between these items

  • Store up to 250 attributes per item (eg. dates, numbers, notes)

  • Access an instant snapshot of all items surrounding your customer from regular CSS screens

  • Retrieve extended information with drill down options for each item

  • Automatically synchronize your existing database of Contacts, Accounts and CSS users (relationships between Contacts and Accounts are automatically set up for your convenience)

  • Tailor your own relation types to represent unique linkages between your defined items


  • As a distinct advantage of our on-demand hosting service, the new module has already been installed in your CSS and is now ready for you to enjoy. Your Contacts, Accounts and CSS users have automatically been imported into the Relation Mapper, and our quick reference guide is available on our Documentation page so you can get started right away. Try it out for yourself.

    Log in to your account from here, using the 'Login' button in the top right hand corner. Don't forget that our Quick Guides are there to help you maximize the new benefits of SysAid CSS.

    We'd also like to point out that this latest development was the result of the insightful feedback we received from our valued SysAiders, which is a key factor in our development process. We're constantly on the lookout for new and innovative ways to refine our product and improve your SysAid CSS experience, so please keep the comments rolling in. We're always keen to hear your thoughts.

    Wishing you a happy and prosperous 2009.
    Sincerely,

    Israel Lifshitz
    CEO

    Help Desk Software
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    APN
    Super SysAider


    SysAider from release 5.6 New Zealand
    Joined: 15/12/2008
    Messages: 71
    Offline

    Hi there
    I am looking forward to working with this new feature, as we are wanting to import our equipment list into this. We currently look after about 1500 devices, and am wanting add them as different item types.
    This is more of an aesthetic issue, but are we able to edit the icon displayed for the item type? I am wanting to add PC, monitor, printer, WAP, gateway, Scanner, Router, server, audio recorder etc. At the moment they would all show up with a red cube.
    As I said, more of a aesthetic issue than a problem.

    cheers
    Oded M
    VP Product


    Joined: 28/05/2008
    Messages: 1027
    Offline

    Hi APN,

    Currently there is no possibility to add your own icons - just your own item types.
    However, we are actually planning exactly this and more :
    We are planning to allow you to add also sub types to the item for example:
    Product / Type A
    Product / Type B

    or Service / Service A etc....

    To complete this we are also planning to allow you to upload your own Icons for the types and sub types.

    We have a lot of exciting features planned for SysAid CSS !

    Keep the good ideas coming..... :)

    Oded


    APN
    Super SysAider


    SysAider from release 5.6 New Zealand
    Joined: 15/12/2008
    Messages: 71
    Offline

    this sounds great, look forward to using it.
    regards
    APN
    Super SysAider


    SysAider from release 5.6 New Zealand
    Joined: 15/12/2008
    Messages: 71
    Offline

    Hi
    1. I am not able to find a way of populating the "Supplier" list in the Inventory/Item screens. When I go to "Preferences" > "Customize" and look in the drop down, there is "Supplier list 1" and "Supplier list 2" whic I have added some test entries, but this is obviously not the same list as "Supplier" in the item part of CSS.

    So do not want to do any kind of importing to the inventory, as it would leave my "Supplier" blank, and a lot of work to fill in later on.

    2. I am sure adding my own icons will eleviate this issue, but I find that if I have many fields displaying in the item list view, that the icon shows in the "Item Type" field, but the text is missing. This is obviously due to me squeesing many fields into the view, but without having a custom icon, make this field useless. As i said, a customer icon would probably solve this issue.

    3. I have been doing some testing, and have deleted many items I have added, but it does not actually delete the database entry for this item, so if I delete items 48, 49, 50 for example, they will never show up which is fine, but leaves this gap in the item numbers. So any other items I add will be 51, 52 53 etc.
    this may not seem like much of an issue when its just a few entries, but I want to import our 1200 items from our existing equipment database (excel spreadsheet). So if i was to change something to many entries I wold be left with large gaps in the item numbers. Is there a way to actually remove the entire database entry for an item (this includes SR's) so the item ID # (or SR#)can be reused?

    cheers



    Slowtwitch
    SysAider


    SysAider from release 5.5 New Zealand Pathfinder
    Joined: 17/12/2008
    Messages: 7
    Location: Christchurch, New Zealand
    Offline

    Will this be making its way into SysAid? (the non css)
    Haim
    SysAid Wiz

    Joined: 15/04/2008
    Messages: 2449
    Offline

    Slowtwitch wrote:Will this be making its way into SysAid? (the non css)


    Hello Slowtwitch.
    SysAid already include a module with similar features which is called the CMDB module.
    You can read more on it at: http://www.ilient.com/cmdb.htm

    Best regards.
    Haim

    Pushing IT forward
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