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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 12/01/2009 03:15:52
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René Rijk
Elite SysAider
Joined: 15/06/2008
Messages: 234
Location: Netherlands
Offline
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Hi all,
Last week we had a major internet connection lost in whole our country.
Everything is back to normal now only the monitoring module say different.
The most servers we monitor still let see a red bullet on the monitor page even the services on the servers running fine ea they are not down.
How can I solve this? Does this mean I need to deploy the agents again?
Kind regards,
René 
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12/01/2009 08:53:02
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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Hey René,
Did you tried restarting the SysAid server service since the internet connection got back?
If not, you can try it, and if it doesn't work, you can try and restart the agent service on the monitored servers and it should connect again (although it should have regained connection without it).
If you are still having issues, please re-deploy the agent with debug log setting enabled and send us the logs as a service request so we can further investigate this issue.
Best regards,
Haim
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Pushing IT forward |
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12/01/2009 09:13:08
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René Rijk
Elite SysAider
Joined: 15/06/2008
Messages: 234
Location: Netherlands
Offline
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Thanks for the reply.
I restarted the Sysaid server but that did not solved the problem.
I deployed the agents again but also no luck.
I'll depoy the agents again with the debug option.
We have Sysaid running on SSL. Can I set the agents on SSL as well or do I need to keep the agents on http?
Kind regards,
René
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Take a look at my 3D creations and here is a little animation I made |
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12/01/2009 09:21:00
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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René Rijk wrote:Thanks for the reply.
I restarted the Sysaid server but that did not solved the problem.
I deployed the agents again but also no luck.
I'll depoy the agents again with the debug option.
We have Sysaid running on SSL. Can I set the agents on SSL as well or do I need to keep the agents on http?
Kind regards,
René
Configuring the agents on HTTPS can provide additional security, but it will require for the machine with the agent to accept the certificate.
We will be looking for your logs
Best regards.
Haim
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Pushing IT forward |
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12/01/2009 09:22:47
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René Rijk
Elite SysAider
Joined: 15/06/2008
Messages: 234
Location: Netherlands
Offline
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Ok thanks Haim,
I'll keep the agents on http then. This way I know for sure the SSL is not the problem here.
Kind regards,
René
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Take a look at my 3D creations and here is a little animation I made |
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09/03/2009 06:53:38
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1506
Location: England
Offline
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Rene if you are still around, was the ssl certificate the cause of you problems?
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Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki |
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12/03/2009 08:54:48
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René Rijk
Elite SysAider
Joined: 15/06/2008
Messages: 234
Location: Netherlands
Offline
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Hi I'm still here. 
But we're closing our doors at the end of this month and I do not have the spirit anymore to fire up sysaid. I hope you can understand it.
You may close this topic. 
Kind regards,
René
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Take a look at my 3D creations and here is a little animation I made |
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17/03/2009 04:45:58
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shay
SysAid Customer Relations
Joined: 14/04/2008
Messages: 93
Offline
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Dear René Rijk,
We are sure that you will use SysAid anywhere go , and keep sending us posts and keep in touch
Don't be a stranger
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17/03/2009 08:30:42
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René Rijk
Elite SysAider
Joined: 15/06/2008
Messages: 234
Location: Netherlands
Offline
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Haha yes who knows..
Anyway thank you for all the good support.. I had a nice time working with sysaid and the support team.
Kind regards,
René
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Take a look at my 3D creations and here is a little animation I made |
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19/03/2009 13:57:04
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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Rene,
If you are still looking for a job, perhaps someone within the forum is looking for an IT person in the Netherlands, so yoou can open a post about it and i can keep it as a sticky for a week or two.
I think we need to open a sub-forums for employments opportunities... hmm... someone posted that he needs a SysAid admin just a few weeks ago...
Haim
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Pushing IT forward |
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19/03/2009 15:25:39
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Lev
SysAid Mod
Joined: 18/08/2008
Messages: 508
Location: Haifa, Israel
Offline
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We have a very small branch in Amsterdam.
We administer 99% from our office here in Israel.
I wish I could say the oposite ... .
Haim
I think the Job offer is a good idea those days.
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DONT !!! DONT TOUCH THE KEYBOARD !!! |
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20/03/2009 04:04:02
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René Rijk
Elite SysAider
Joined: 15/06/2008
Messages: 234
Location: Netherlands
Offline
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Thank guys. very kind of you.......
I'll update my e-mail address so I receive the E-mail from this forum on my private account.
Kind regards,
René
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Take a look at my 3D creations and here is a little animation I made |
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