Fix: "Categories with the most SR's"

Home

Forums

Feature Requests

Beta Issues

SysAid Resources

Documentation

Support

Hello Guest,

DOWNLOAD FREE EDITION

Recent Topics

Hottest Topics

Online Members

Member Listing

Advanced Search

Fix: "Categories with the most SR's"

Forum Index » Analyzer/Reporting

Author

Message

12/01/2009 10:16:49

Subject: Fix: "Categories with the most SR's"

Ori
SysAid Customer Relations

Joined: 17/04/2008
Messages: 293
Location: Israel
Offline

It has come to our attention that in some cases the results based on "Categories with the most SR's" report are not accurate.

If you experience the same difficulties
1. If you have the manager dashboard, please use the information below to fix the report
2. If you dont have the manager dashboard: this issue has been resolved and will be a part of our upcoming sysaid release.

To fix the report please follow the below steps:

1. Log in the Manager Dashboard, then go to the Design Reports.
2. Choose the "Categories with the most SRs" report then click the "Modify Report" icon above the reports.
3. A new window should popup with this title "Modify report : Categories with the most SRs" , go to the Script Tab.
4. Find this row: key = row[0]; and replace it with key = fld;
5. Click ok button and run the report.

Note: if this doesn't work, please verify that the changes you have made have been saved (repeat steps).

Best Regards.
Ori Sharon.

This message was edited 3 times. Last update was at 11/06/2009 03:54:32

SysAid support.

Forum Index » Analyzer/Reporting

Go to:

Help Desk Software
Free Help Desk Software
Free Asset Management Software
SysAid Helpdesk Software
Web Based Help Desk Software
SysAid Help Desk Forum
General IT Discussion Forum
SysAid CSS Customer Service Software
Customer Support Software

   SysAid Technologies Ltd.
   Toll-Free phone center (U.S.): 1-800-686-7047
   Offices - U.S.617-231-0124
   Israel:+972-3-533-3675
   Skype account:ilient
   Email:helpdesk@sysaid.com
   Optimized by SEO Israel
   SysAid logos and other SysAid Technologies marks
   are trademarks or registered trademarks of
   SysAid Technologies Ltd.
   All Rights Reserved by SysAid Technologies Ltd.
   2002-2011

   Live Support Hours
   07:00 AM - 09:30 PM (UK)
   03:00 AM - 05:30 PM (EDT)

   We provide worldwide services, and we do our best
   to match the working times of customers from
   different time zones.

   SysAid Help Desk Software and Asset Management Software