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Another Email Notifications Problem  XML
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[Post New]29/01/2009 14:58:00
    Subject: Another Email Notifications Problem
[Up]
Steve M.
SysAider

SysAider from release 5.5 United States
Joined: 29/01/2009
Messages: 14
Offline
My users are now (suddenly) receiving two confirmation emails when a ticket is changed to open, pending, closed, etc. I don't know what we might have changed to cause this behavior. We are using v5.6.03. Below is a screenshot of my notification settings:

This message was edited 1 time. Last update was at 29/01/2009 15:01:16
[Post New]29/01/2009 15:15:25
    Subject: Another Email Notifications Problem
[Up]
Haim
SysAider

Joined: 15/04/2008
Messages: 2449
Offline
Hello Steve M.,

To resolve this issue, please remove the checkbox from "send notification to submit user".

Best regards.
Haim
Pushing IT forward
[Post New]03/02/2009 19:53:25
    Subject: Re:Another Email Notifications Problem
[Up]
Steve M.
SysAider

SysAider from release 5.5 United States
Joined: 29/01/2009
Messages: 14
Offline
Hello, thanks for that answer. You are correct in that it gets rid of the two emails when closing, but then the user receives no confirmation when their service request has been posted. Any other ideas/settings?
[Post New]04/02/2009 08:07:59
    Subject: Another Email Notifications Problem
[Up]
Haim
SysAider

Joined: 15/04/2008
Messages: 2449
Offline
Steve M,
Please upgrade to version 5.6.09 that you can find at: http://helpdesk.ilient.com/CustomPage.jsp?pageName=download.html&fileName=SysAidServerPatchv5.6.09.exe&EndUserLink

This should resolve this issue.

Best regards.
Haim
Pushing IT forward
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