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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 02/02/2009 08:14:56
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tslaikjer
SysAider
Joined: 27/01/2009
Messages: 5
Offline
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Hi,
I just set up monitoring for a few servers, just to test how it works.
I have noticed that all warnings and alerts are assigned to me in person as soon as they happen.
This is certanly not what we want; we are using groups for initial assignment.
I have been looking around to find the place to change this, but no luck.
Can someone point me to the place where I can configure who is assigned to new monitoring warnings/alerts.
Br
Torben
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02/02/2009 08:34:40
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BJINS
SysAid Wiz
Joined: 08/08/2008
Messages: 583
Location: United Kingdom
Offline
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Can you not do this from the notifications? When you set up a notification you also set the recipient. You can then have different notifications for the different groups you want alerts sent to, and for the different errors you get alerted on assign the corresponding notification?
Monitoring>Notifications>Mail Details
I think this would do what you want it to
M
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When the going gets tough, the tough get SysAid |
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02/02/2009 10:00:14
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tslaikjer
SysAider
Joined: 27/01/2009
Messages: 5
Offline
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Nope, I do not send a mail, I just create a SR.
After reading your mail I looked at available fields of the Service Request Details on the design page, and there they were!
Hidden both the request user, assigned to and admin group and when I added the 3 fields to the form,
my name popped up as "assigned to".
So after modifing the default layout, I can controll who recieves the notifications 
BR
Torben
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02/02/2009 10:11:35
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BJINS
SysAid Wiz
Joined: 08/08/2008
Messages: 583
Location: United Kingdom
Offline
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You can send the notification to the incoming email mailbox which will create a SR. You can then assign the SRs that come into the email address to who you want them to, or no one.
Does that help/make sense?
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When the going gets tough, the tough get SysAid |
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02/02/2009 10:15:02
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tslaikjer
SysAider
Joined: 27/01/2009
Messages: 5
Offline
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That would be antoher way to do it, but adding "admin group" and "assigned to" fields to the SR details page does it.
Thanks
Torben
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26/10/2009 02:36:14
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SBIT
Super SysAider
Joined: 03/06/2009
Messages: 78
Location: Calgary
Offline
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Although I haven't done this, you could also create a user in SysAid with the purpose of receiving email, lets say 'alerts'.
Create a distribution group eg. 'alerts@whatever.com' and asign it to the sysaid user, then manage the recipients through active directory membership.
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14/06/2012 18:15:05
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amyskitchen
Super SysAider
Joined: 11/09/2009
Messages: 88
Location: Petaluma, California
Offline
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In my case, we use routing rules based on location of groups to assign tickets to a specific admin.
For example: If a ticket rolls in from a person who works in 'building A', SysAid then assigns that ticket to 'Admin A' who works in that building. Same for 'Building B', etc.
What I'm running into with Monitoring is that when an alert occurs and a ticket is generated, the routing rules don't seem to kick in. It just assigns the ticket to me. Since users in all locations can have the same issues it doesn't make sense for me to assign certain issues to certain admin.
We have a lot of locations that are geographically diverse, I need to be able to have alerts kick off tickets to the correct admin based on the offending asset's location.
Am I doing something wrong?
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19/06/2012 09:40:38
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sarah
SysAid CEO
Joined: 14/04/2008
Messages: 547
Offline
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Hello amyskitchen,
Well a complex scenario no doubt
So is the offered solution the notification defining which SR will be open should be based location.
That you will need to define templates and connect asset, notification based on location.
For example: if you have a monitoring template for exchange serves and you have two located in different location you will have to define two different templates and connect the appropriate notification based on location.
I hope you understand what I mean.
If you have an enterprise edition our professional service team can make your life easier.
If this interests you please contact your account manager he will be happy to help.
Please let me know if there is anything else I could do for you.
Thanks
Sarah
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