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03/02/2009 17:39:57

Subject: Welcome to the Analyzer/Reporting Forum

techguy
SysAid Mod

Meet me in Vegas - SysAid technology Conference - 28-30/4/2010

Joined: 11/06/2008
Messages: 1451
Location: England
Offline

Hello and welcome to the new Analyzer/Reporting Forum

I hope to provide more examples and help in the near future, but I am currently busy moving the old topics in to their new forums.

In the mean time please take a look at my introduction to the subject in the FAQ forum, http://www.ilient.com/Sysforums/posts/list/428.page

TechGuy

Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki

20/04/2009 19:22:14

Subject: Re:Welcome to the Analyzer/Reporting Forum

adel@viptone.com
SysAider

SysAider from release 5.1

Joined: 20/04/2009
Messages: 1
Location: Alameda, California
Offline

Is there a report in Analyzer that gives me a list of completed service requests for a particular company by the amount of time spent to resolve each? I do not have a license for the Manager.

22/04/2009 17:18:21

Subject: Re:Welcome to the Analyzer/Reporting Forum

techguy
SysAid Mod

Joined: 11/06/2008
Messages: 1451
Location: England
Offline

I don't think there is anything that full meets your requirements.

the manager dashboard guide http://www.ilient.com/down/Manager%20Dashboard%20Guide6.pdf has a breakdown of what reports are available.

Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki

24/04/2009 03:39:44

Subject: Re:Welcome to the Analyzer/Reporting Forum

johnb
Elite SysAider

SysAider from release 6

Joined: 04/01/2009
Messages: 185
Offline

Hi TechGuy,

Good forum thread. We have to produce weekly internal reports for our IT director and monthly reports for the board that are publicly viewable to other staff in the organisation (all part of a "modern transparent" IT dept!!

) We have 11 sites that have been setup as companies within sysaid. Currently we spend a lot of time running the reports for each company into excel and then pasting it all into a summary word document - very time consuming!

It would be great to have the ability to be able to link multiple individual reports so that a "custom summary report" could be created as one document - let me know if this does not make sense!

Second request for reports is to do with availability and capacity. We have all of servers (104) being monitored by sysaid. This module is fantastic as it allows us to often resolve issues before users are even aware there is a problem. However although i can view the data for an individual server there is no way to produce a report that show for example that the domain controllers have met the SLA for availability or to be able to pull a report showing all our file servers current capacity and monthly data growth.

Please see attachments for examples.

All the best

John

Filename	Monthly Service Desk Reports.xlsx
Description	Monthly report template
Filesize	70 Kbytes
Downloaded:	28 time(s)

Filename	Oasis Capacity Planning Report_December 07.pdf
Description	Technical Capacity Planning Report
Filesize	301 Kbytes
Downloaded:	19 time(s)

Filename	Oasis Executive Summary Report All Servers & Network Services.pdf
Description	Executive Summary Report
Filesize	228 Kbytes
Downloaded:	16 time(s)

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