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Message |
![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 11/02/2009 04:19:30
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Global-ICT
Super SysAider
Joined: 08/07/2008
Messages: 86
Location: Netherlands
Offline
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When i try start start sysaid from a client computer using the sysaid icon i recieve the following error:
" Windows can not find http:// xxxx:8080/login.jsp?j sessionid=16fjap587ybpv' make sure you typed the name correctly , and then try to search for a file click start button and then click search "
when i go directly to the link http:\\xxx:8080 and login with the right username and password there is no problem.
i tried to uninstall the sysaid client on the computer and then redeploy the client but this didn't help.
can somebody please help me.
Edwin.
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11/02/2009 04:31:33
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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Hello Edwin,
I think there is a space inserted in the address the agent is trying to access, this is what usually cause this issue.
How did you deployed the agent?
Please go to one of those machines with this issue, open the registry editor and go to HKEY LOCAL MACHINE > Software > Ilient > agent and post here a screenshot of the values.
Thanks.
Haim
This message was edited 1 time. Last update was at 11/02/2009 06:26:55
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Pushing IT forward |
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11/02/2009 05:07:40
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Global-ICT
Super SysAider
Joined: 08/07/2008
Messages: 86
Location: Netherlands
Offline
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Hello Haim.
the clients were deployed with the sysaid deploy tool.
as attachment you will find a screendump of the registry.
Edwin.
| Filename |
New Microsoft Office Word Document.doc |
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| Description |
screendump |
| Filesize |
42 Kbytes
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| Downloaded: |
11 time(s) |
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11/02/2009 06:31:18
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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Edwin,
Is this happening on one machine or in all machines you deployed the agent to?
Can you attach a copy of the error that comes up?
Thanks.
Haim
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Pushing IT forward |
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11/02/2009 07:14:48
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Global-ICT
Super SysAider
Joined: 08/07/2008
Messages: 86
Location: Netherlands
Offline
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Hello Haim.
this is only happening on one computer other computers work fine.
attached is the error that pops up when i start the icon on that computer.
Edwin.
| Filename |
untitled.bmp |
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| Description |
screendump |
| Filesize |
1170 Kbytes
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| Downloaded: |
6 time(s) |
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11/02/2009 08:55:06
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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Edwin,
Thanks for the screenshots.
This is very odd, please try to un-deploy the agent, then manually remove the SysAid folder from the program files folder, and then restart the machine and re-deploy the agent.
If it doesn't work, please try to install firefox, as this can be a browser issue (rare, but can happen)
Best regards.
Haim
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11/02/2009 09:25:51
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Global-ICT
Super SysAider
Joined: 08/07/2008
Messages: 86
Location: Netherlands
Offline
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Ok Haim.
uninstall and removing the program files folder is already done. no result.
the computer is already running firefox.
it might be the problem that the computer is running IE 8.0
i will test a bit futher and let you know the outcome.
Edwin.
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11/02/2009 09:37:20
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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Edwin,
Please try to turn firefox as the default browser and see if SysAid is being opened.
We are just starting to test the agent with IE8 so i'm not sure how well the current version is working with it.
Best regards.
Haim
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11/02/2009 09:52:41
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Global-ICT
Super SysAider
Joined: 08/07/2008
Messages: 86
Location: Netherlands
Offline
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Haim.
i have investigated this problem i bit further.
it seems that this user has installed IE 8.0 beta on his computer and he has also installed firefox.
are there any known issues with IE 8.0 beta and sysaid client 5.6.0.4 ?
i think that this must be the problem because this is the only differece between this users computer and all the other computers.
Edwin.
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11/02/2009 10:16:43
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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Edwin,
As i posted before, we are just starting to do tests with IE8, so i'm not familiar with any known issues, also we did not received similar complaints.
Did you tried setting firefox as the default browser on this machine? you can do it under add/remove programs > set program access and defaults.
Haim
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12/02/2009 03:01:35
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Global-ICT
Super SysAider
Joined: 08/07/2008
Messages: 86
Location: Netherlands
Offline
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For all.
i have deinstalled IE 8.0 on the computer and the problem is solved.
so this is an issue with IE 8.0 or the combination Firefox and IE 8.0
Thanks for the help.
Edwin.
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