| Author |
Message |
![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 12/06/2008 18:22:31
|
axiservices
SysAider
Joined: 12/06/2008
Messages: 10
Location: New York,NY
Offline
|
I have not gone through all the documentation yet, so excuse me if this is covered already. I am looking for a way to have the system notify me when a new SR is generated from the end user portal. It seems that because no -one is assigned the task, then no-one is notified. Any ideas?
|
|
|
13/06/2008 03:39:06
|
Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 903
Offline
|
Go to "preference" pick "Helpdesk Settings"
There are lots of options on how you got notified on the "General" Tab.
YESSsss... even with nobody assigned.
This message was edited 1 time. Last update was at 13/06/2008 03:46:35
|
|
|
13/06/2008 05:03:08
|
Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
|
If you want to be assigned to calls automatically, you can go to preferences > helpdesk settings > routing and set up rules that will automatically assign service requests based on the category, submitting user or he's company/user group
|
Pushing IT forward |
|
|
13/06/2008 11:19:41
|
axiservices
SysAider
Joined: 12/06/2008
Messages: 10
Location: New York,NY
Offline
|
I tried the routing setting and will see how that works, but i had also tried this (administrator emails a group in my co that forwards to a few admins)
-------------------------------------------------------------------------------------------------------------------
New Service Request default priority = Un-Set
yes- Email notification on new Service Request with priority >= Un-Set (new one i made)
yes - Send email notification to the administrator the service request is assigned to.
yes - Send email notification to the group the service request is assigned to.
Send email notification to administrator
yes -Send instance message to administrator regarding a new Service Request.
-----------------------------------------------------------------------------------------------------------------
|
|
|
13/06/2008 11:42:51
|
mspake
SysAider
Joined: 13/06/2008
Messages: 10
Location: Branson, Mo
Offline
|
I have it set where a group of us gets emailed for any changes that occur. Our admin emails, and one standard user email are all set to a group email address. Then in helpdesk settings, routing, I have company all, user group all, category all, administrator none, and admin group is the only admin group we have. Any time a new request comes in, or a request is changed in any way, our group gets emailed.
This message was edited 1 time. Last update was at 13/06/2008 11:43:46
|
~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~
A computer once beat me at chess, but it was no match for me at kick boxing. |
|
|
![[Up]](/Sysforums/templates/default/images/icon_up.gif){kind=icon}
