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Adding a Ci Filter to the HelpDesk List  XML
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[Post New]17/02/2009 07:55:06
    Subject: Adding a Ci Filter to the HelpDesk List
[Up]
Ori
SysAid Customer Relations


Joined: 17/04/2008
Messages: 293
Location: Israel
Offline
In order to add a Ci Type filter to the the Help Desk List, please do the following:

1. Go to Help Desk -> List and click on the “Customize List” button (blue cogwheel icon).

2. In the Customize List window, click on “Add” (to the right of Filter Menus) and enter the following information in the appropriate fields:

Name: Ci (any name of your choice)
List Field: ci_id
Lookup Table: ci_attributes
Lookup Field: id
Lookup Caption: ci_name
Order By: ci_name

3. Click on “Close”.

4. Back in the Customize List window, you can save this “view” as a new view name, so you can always go back to the DEFAULT view if this one does does work.

5. Click on “Save”.




 Filename Ci_Type_Filter.bmp Download
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This message was edited 2 times. Last update was at 17/02/2009 10:38:08
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[Post New]28/04/2011 11:52:55
    Subject: Re:Adding a Ci Filter to the HelpDesk List
[Up]
Tommy SS
SysAider

SysAider from release 5.6 United States
Joined: 14/04/2011
Messages: 31
Offline
Wish I'd seen this before I tried to create them on my own. Now my CI List page doesn't load.

Clicking on the "Gear" doesn't load, anything on the page. I saw in a post about browsing directly to the list through its URL, and choosing set to default, but that's not working. It says it sets to default, and I click Save, but the page still won't load. The other pages for the CMDB module load just fine.

HELP!

(sorry if this doesn't go here, I'm a bit of a forum newbie)
[Post New]28/04/2011 20:20:58
    Subject: Re:Adding a Ci Filter to the HelpDesk List
[Up]
Tommy SS
SysAider

SysAider from release 5.6 United States
Joined: 14/04/2011
Messages: 31
Offline
Nevermind, I figured it out. It was a matter of correcting the URL to what was specific to our system. I feel dumb. Dumber.
[Post New]28/04/2011 20:47:52
    Subject: Re:Adding a Ci Filter to the HelpDesk List
[Up]
Tommy SS
SysAider

SysAider from release 5.6 United States
Joined: 14/04/2011
Messages: 31
Offline
OK, before I re-create the error that caused the issue I had, I'll posit my question, and hopefully someone can give me what I need.

On my CI List page I would like to add a column for the CI Sub Type, as well as the drop down list for sorting at the top. I've already created the subtypes, and I was able to successfully add the column. It's creating the drop-down listing at the top that I have questions about.
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