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SysAid agent and server 2008  XML
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[Post New]06/03/2009 14:57:58
    Subject: Re:SysAid agent and server 2008
[Up]
AtomicDon
Super SysAider


SysAider from release 5.5 United States
Joined: 25/11/2008
Messages: 76
Offline
It is absolutely wonderful being able to inventory my Windows 7 Machine
[Post New]01/02/2010 13:21:59
    Subject: Re:SysAid agent and server 2008
[Up]
myjunkiepc
SysAider

SysAider from release 6 United States
Joined: 13/05/2009
Messages: 29
Location: Los Angeles, CA
Offline
I'm not sure if this has been resolved yet or not but we are able to install the agent on Windows 7 and Server 2008 however, we experience issues with the Monitoring aspect. The CPU usage is reading off the chart scottie!!

This is an error notification regarding the asset .

Test Type: Performance
CPU usage errors found.

Additional information:
CPU usage reached 45210200%.

Is this a known issue with the agent and Server 2008?

Thanks!
[Post New]03/02/2010 11:04:39
    Subject: Re:SysAid agent and server 2008
[Up]
itayH
SysAid Customer Relations


Joined: 23/09/2009
Messages: 1092
Offline
Hi myjunkiepc,

This issue was fixed in our last SysAid Agent version 6.5.
Please let us know which version of SysAId Server are you using and which version of SysAid Agent and if it's a 32\64bit server.


Regards,
Itay
Best Regards,
Itay
[Post New]29/07/2010 09:58:26
    Subject: Re:SysAid agent and server 2008
[Up]
Timmothy Green
SysAider

SysAider from release 6.5 United States
Joined: 21/10/2009
Messages: 38
Offline
Installed agent on two Windows Server 2008 R2 x64 servers. The agent installs fine but reports the OS as: Windows 7 (server)

On another 2008 x86 with SP2 (not R2) server it reports the OS as: Windows Server "Longhorn" Unknown.

WMI query of Win32_OperatingSystem reports the proper OS. Not sure where is is getting those values from.
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[Post New]29/07/2010 10:02:06
    Subject: Re:SysAid agent and server 2008
[Up]
Timmothy Green
SysAider

SysAider from release 6.5 United States
Joined: 21/10/2009
Messages: 38
Offline
Sorry.

Running SysAid Server 7.0.0.5
SysAid Agent 7.0.0.5

On those servers in question
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[Post New]29/07/2010 12:09:46
    Subject: Re:SysAid agent and server 2008
[Up]
NWG-IT
Elite SysAider

SysAider from release 6 Netherlands Pathfinder
Joined: 07/01/2010
Messages: 160
Offline
Timmothy Green wrote:The agent installs fine but reports the OS as: Windows 7 (server)

.


I have the same problem with 7.0.05 (also with previous versions the problem was active)
After contacting SysAid support they told me it would be fixed in a upcoming release.

But they did not tell me which release or when, maybe they can confirm it here?
[Post New]29/07/2010 13:10:28
    Subject: Re:SysAid agent and server 2008
[Up]
myjunkiepc
SysAider

SysAider from release 6 United States
Joined: 13/05/2009
Messages: 29
Location: Los Angeles, CA
Offline
Hello All,
We've recently upgraded SysAid to v7.0.04. The new agent just does not run for us and we have not deployed the new agent in our environment. I have noticed through my testing that we have the best outcome with agent version 6.5.07 on Windows 7 and Server 2008. That seems to be the best stable version for us... I believe we only have one problem-child server that is having issues getting monitoring information from using agent version 6.5.07 with SysAid 7.0.04 but we continue to have issues remote controlling Windows 7 boxes.
[Post New]24/02/2011 11:13:34
    Subject: Re:SysAid agent and server 2008
[Up]
mengelbert.ct
SysAider

SysAider from release 7.5 Germany
Joined: 03/01/2011
Messages: 2
Offline
Timmothy Green wrote:Installed agent on two Windows Server 2008 R2 x64 servers. The agent installs fine but reports the OS as: Windows 7 (server)

On another 2008 x86 with SP2 (not R2) server it reports the OS as: Windows Server "Longhorn" Unknown.

WMI query of Win32_OperatingSystem reports the proper OS. Not sure where is is getting those values from.


The same problem still in SysAid v7.5.05 Free with the v7.5.05 Agent - Windows 2008 Servers aren't recognized correctly. Will there be a fix for this problem in the near future?

Bye,

Marcus
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