| Poll |
| Which browser do you use sysaid with? |
| Internet Explorer |
 
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36% |
[ 44 ] |
| Firefox |
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52% |
[ 64 ] |
| Safari |
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1% |
[ 1 ] |
| Other |
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11% |
[ 14 ] |
| Total Votes : 123 |
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| Author |
Message |
![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 23/10/2008 12:36:55
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wallerkr
Super SysAider
Joined: 11/06/2008
Messages: 60
Location: Wilmington, NC USA
Offline
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Mostly Google Chrome, except where KB is involved. End-users IE6 or IE7.
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23/10/2008 13:35:49
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Asaf
SysAid R&D
Joined: 05/06/2008
Messages: 37
Offline
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We are working to improve SysAid support in the following browsers: IE 7, IE 8, FF 2, FF 3 and chrome.
You can expect in our nearest release (5.6 beta) some improvement in all of them and mainly in the newer browser's releases.
We will appreciate any GUI bug report when this release will be released.
Regarding the difference between IE and FF , the width of the columns in the HelpDesk list is been calculated by the browser according to the given width of the browser and the total width of the columns that your selected view display. FF and IE are doing this calculation differently. We can force the width of each column but we will lose flexibility.
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24/10/2008 04:38:06
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BJINS
SysAid Wiz
Joined: 08/08/2008
Messages: 583
Location: United Kingdom
Offline
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I've been using IE 8 and had no real problems. Only real bug is the fact that if it is in a screen that has been restored down the maximised it sometimes doesn't line up, and occasionally the menu button stops working, apart from that no troubloe at all!
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When the going gets tough, the tough get SysAid |
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24/10/2008 05:23:45
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1506
Location: England
Offline
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BJINS wrote:occasionally the menu button stops working
This happens a lot in IE7 as well.
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Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki |
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26/12/2008 19:34:11
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1506
Location: England
Offline
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Asaf wrote:We are working to improve SysAid support in the following browsers: IE 7, IE 8, FF 2, FF 3 and chrome.
You can expect in our nearest release (5.6 beta) some improvement in all of them and mainly in the newer browser's releases.
We will appreciate any GUI bug report when this release will be released.
I did feedback that you fixed the end user knowledgebase but not the administrator one here:- http://www.ilient.com/Sysforums/posts/list/992.page#4475
but sadly no fix yet.
If you have already solved it in the end user one, why can't this fix be applied in the administrator one? To my knowledge this is the only major problem I have found in chrome which I uses for sysaid all the time, but it is a pain having to go back to IE just to use the knowledgebase.
Any chance of patch please?
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06/01/2009 04:39:57
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1506
Location: England
Offline
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No comments from anyone at Ilient?|
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Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki |
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15/01/2009 11:59:27
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sarah
SysAid CEO
Joined: 14/04/2008
Messages: 547
Offline
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Hello All,
I am working on getting an answer to this issue.
Sarah
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30/01/2009 11:41:49
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1506
Location: England
Offline
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Version 5.6.10 adds a new bug to google chrome, now when you select an option on the left hand menu the background turns white instead of green, this does not happen though if you select the first item in the menu.
Has the stylesheet changed in some way?
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Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki |
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02/02/2009 03:34:42
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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Hey techguy,
We could not reproduce this issue with chrome, which version of chrome are you using?
Has anyone else encountered this issue?
Haim
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Pushing IT forward |
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02/02/2009 05:03:32
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1506
Location: England
Offline
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I am running v1.0.154.43
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Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki |
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02/02/2009 05:32:55
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1506
Location: England
Offline
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I have just upgraded to 1.0.154.46 and the problem has now gone away.
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Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki |
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02/02/2009 07:32:18
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BJINS
SysAid Wiz
Joined: 08/08/2008
Messages: 583
Location: United Kingdom
Offline
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V 5.6.10???? I've not seen this? Was there a patch sent out? I'm still running off 5.6.09...
I feel left out *sigh followed by pathetic sad face*
M
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When the going gets tough, the tough get SysAid |
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02/02/2009 07:38:55
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1506
Location: England
Offline
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BJINS wrote:V 5.6.10???? I've not seen this? Was there a patch sent out? I'm still running off 5.6.09...
I feel left out *sigh followed by pathetic sad face*
M
I was notified because I reported the issue with the enabling of third level categories and was asked to test the fix in this version, I don't think it is exactly on "General Public Release" yet.
I am sure Haim/Sarah or Oded will formally announce it in a post here when it is on General Release for download, but I can say that the fix in it does work.
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Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki |
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02/02/2009 07:54:56
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BJINS
SysAid Wiz
Joined: 08/08/2008
Messages: 583
Location: United Kingdom
Offline
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*cough* FAVOURITISM *cough*
to which the only reply could be jealousy, I know, but still!
While we are on the subject of versions, have we any idea when the next major update will be?
M
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When the going gets tough, the tough get SysAid |
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02/02/2009 08:18:10
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1506
Location: England
Offline
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BJINS wrote:*cough* FAVOURITISM *cough*
to which the only reply could be jealousy, I know, but still!
M
I can assure you there is no favouritism going on here, it is their usual policy to contact the people who have reported the fault to test the fix first. I have complained in the past about fixes being released for issues that I have raised and not being notified of the fix, so this is a welcome improvement.
This message was edited 2 times. Last update was at 02/02/2009 08:19:44
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