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CMDB..... Huh ?  XML
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Author Message
Haim
SysAid Wiz

Joined: 15/04/2008
Messages: 2449
Offline

René Rijk wrote:That is what I talk about. LoL. We don't have that cmdb button.
Our left menu looks the same as before the update.
The buttons we have are,

admin portal
manager portal
system
helpdesk
monitoring
task/projects
analyzer
preferences.

That's it.

And in the assets menu on the system page (when I click one of the assets) I see a bussines impact tab.

strange....

Best regards,
René


Known issue.
This is happening, since you are using customized HTML files from an older version so the new buttons are not showing.
To show them, please go to preferences > customize > appearance.
In the "HTML Files Location" field you have the path to the HTML folder.
Please go to that folder and delete all the files that you did not customized (so only the files that you customized will be in this folder).
After deleting the files, please click on "reload templates" icon and save the changes.

Pushing IT forward
René Rijk
Elite SysAider


SysAider from release 5.1 Netherlands
Joined: 15/06/2008
Messages: 234
Location: Netherlands
Offline

Thanks for the reply Haim...
To bad I just noticed this reply. This morning I did a complete reinstallation of Sysaid.
And now it works, even the HTML in E-mail works now.

Anyway it works and that counts.

But again, the sysaid support is great. Although the sr is a bit slow, it can take some time before I got a reply from sysaid.

Kind regards,
René

Take a look at my 3D creations and here is a little animation I made
[WWW]
Haim
SysAid Wiz

Joined: 15/04/2008
Messages: 2449
Offline

Rene, we answer most SR's within 24 hours.
Since we just had a new version released, we have an escalation in the amount of service requests so it could take a day or two more, but i'm sure that until next week we will get back to normal response time.


Pushing IT forward
Harvinder
SysAider


SysAider from release 5 Singapore Pathfinder
Joined: 16/06/2008
Messages: 29
Location: Singapore
Offline

I had the same issue initially, then I realized that for the CMDB module to be activated you have to request for separate trail license valid for a month have it installed in the specified location on the sysaid server and then restart the application...

SysAid folk any ideas how much are you going to charge for the CMDB module?
René Rijk
Elite SysAider


SysAider from release 5.1 Netherlands
Joined: 15/06/2008
Messages: 234
Location: Netherlands
Offline

@Haim,

No problem. I know that we are not the only company with questions.

Best regards.
René

Take a look at my 3D creations and here is a little animation I made
[WWW]
esterl
SysAider

SysAider from release 5.1 South Africa
Joined: 17/06/2008
Messages: 6
Location: South Africa
Offline

Hi

Had the same problem. After you've copied the temporary license, restart the SysAid Server service. (Control Panel, Services)
Haim
SysAid Wiz

Joined: 15/04/2008
Messages: 2449
Offline

Harvinder wrote:I had the same issue initially, then I realized that for the CMDB module to be activated you have to request for separate trail license valid for a month have it installed in the specified location on the sysaid server and then restart the application...

SysAid folk any ideas how much are you going to charge for the CMDB module?


Please contact our sales deportment to receive a quote for you at sales@sysaid.com

Pushing IT forward
CS3
SysAider


SysAider from release 4.5 United States Pathfinder
Joined: 12/06/2008
Messages: 49
Location: Birmingham, AL (250 miles from Atlanta) - USA
Offline

Thx...Glad to help.
[WWW]
Jonathan
SysAid Wiz


SysAider from release 6 Ireland Pathfinder
Joined: 17/06/2008
Messages: 326
Offline

Can not delete comments just said what haim said

This message was edited 1 time. Last update was at 07/07/2008 17:10:30

Oded M
VP Product


Joined: 28/05/2008
Messages: 1061
Online

Make sure you don't miss the new CMDB graph !

See my post regarding the newest release : [url]https://www.sysaid.com/Sysforums/posts/list/451.page[/url]

:D

Oded
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