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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 08/06/2010 02:40:30
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johnb
Elite SysAider
Joined: 04/01/2009
Messages: 185
Offline
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Downloaded, but cannot login. I get an error "Login failed for an unknown reason"
any ideas?
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08/06/2010 05:08:38
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FerdiW
SysAider
Joined: 04/06/2010
Messages: 30
Offline
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Hi
i got the message :" Login Error - Login failed for an unkown reason"
URL
http://mysysaid.url
Username
mySysAidUsername (LDAP)
Password
mySysAidPassword
What do i have to change?
Is there some special settings?
Greets
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08/06/2010 06:27:51
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lefrinj
SysAider
Joined: 16/06/2008
Messages: 17
Offline
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Same here, have tried with user@domain.com and DOMAIN\user as well as just user. My URL is not on port 80.
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08/06/2010 08:24:51
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itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
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Hi guys,
We are sorry for the inconvenient and we are working to identify the issue.
I opened a service request to the 3 of you and we will update you as soon as we'll have news.
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Best Regards,
Itay |
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08/06/2010 08:33:55
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FerdiW
SysAider
Joined: 04/06/2010
Messages: 30
Offline
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Thx a lot!
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08/06/2010 11:59:23
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SSF4Balrog
SysAider
Joined: 05/05/2010
Messages: 16
Offline
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Any updates on this unknown reason error?
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08/06/2010 12:45:10
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adietz
Elite SysAider
Joined: 30/12/2008
Messages: 104
Offline
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I got the same "Login Error" Login failed for an unknown reason. Even tried connecting via the VPN connection I have on my iPhone just to see if that would have any difference and it still fails. Like the others, I am using LDAP and SSO as well.
Thanks,
Alex
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08/06/2010 13:08:52
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Joseph Zargari
VP Customer Relations
Joined: 26/03/2006
Messages: 516
Offline
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We found that the SSO configuration is the most probable cause, but haven't really confirmed it yet. If any of you can temporarily disable single sign on and test the iPhone App, we'll be happy to hear your results...
Either way, we'll continue updating on this post.
Thanks,
Joseph.
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08/06/2010 13:37:49
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adietz
Elite SysAider
Joined: 30/12/2008
Messages: 104
Offline
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I can confirm disabling SSO does allow the app to login correctly, unfortuantely need to have SSO enabled else end users will "freak out" that they have to have another login on the system. 
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08/06/2010 13:56:38
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Florin Maxim
SysAider
Joined: 18/09/2009
Messages: 10
Offline
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Hello,
JI've just installed the iPhone app.
I'm getting same login error no matter url or url/m/.
I don't use SSO or LDAP.
The web interface or mobile interface are working ok from a PC..only the iPhone app can't login.
Any patch!?
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08/06/2010 16:47:33
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FerdiW
SysAider
Joined: 04/06/2010
Messages: 30
Offline
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Single Signon works.
I created a new admin and with this user i can connect to sysaid.
Please fix the problem with ldap users 
This message was edited 1 time. Last update was at 08/06/2010 16:50:17
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08/06/2010 19:58:14
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Florin Maxim
SysAider
Joined: 18/09/2009
Messages: 10
Offline
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Hehe for me it's solved
Not SSO or LDAP just because i don't use.
How?
DO NOT use special chars in password ... in my case old password it has char "+"...now i changed and it's works...if i change back then it's fail again.
Ussualy password rules force such chars so maybe also LDAP user have same problem.
For me it was easy
Have a try..maybe it works for you too.
g.night
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08/06/2010 20:06:23
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Florin Maxim
SysAider
Joined: 18/09/2009
Messages: 10
Offline
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I hoped for some push notification regarding SR, but it seems I'm not fully lucky tonight
also not "all" fields available
...maybe with next patch !?
only 3* for this at least is a start
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09/06/2010 02:59:54
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itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
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Hi Guysssssss
Thank you very much for your collaboration and all the info you provided us.
This will realy help us to try and fix the issue with connecting with SysAid app.
I'm sorry but we are still investigating the issue that you can't connect because of different reasons.
You can also give us feedback and what you think about it (the admins that can connect) 
Note that in order to connect to SysAid Server using the SysAid App you must have SysAid Server v7 installed.
This message was edited 1 time. Last update was at 09/06/2010 03:22:18
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Best Regards,
Itay |
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09/06/2010 03:34:18
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Oded M
VP Product
Joined: 28/05/2008
Messages: 892
Offline
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[quote=Florin Maxim]Hehe for me it's solved:)
Not SSO or LDAP just because i don't use.
How?
DO NOT use special chars in password ... in my case old password it has char "+"...now i changed and it's works...if i change back then it's fail again.
Ussualy password rules force such chars so maybe also LDAP user have same problem.
For me it was easy:)
Have a try..maybe it works for you too.
g.night
[/quote]
Thanks,
Indeed there seems to be an issue with special characters in the password - we will fix this and the other issues ASAP and release an update to the app !
Oded
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