| Author |
Message |
![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 03/07/2008 02:58:34
|
writejer1975
SysAider
Joined: 17/06/2008
Messages: 15
Offline
|
Oh probably it is not available. Ok i'll try other ways...Thanks
|
|
|
03/07/2008 03:13:25
|
writejer1975
SysAider
Joined: 17/06/2008
Messages: 15
Offline
|
One question, is it really bad to use your own company email address? Because when I installed the sysaid free edition using my personal email, I received the test email unlike when I used the yahoo address.
|
|
|
03/07/2008 03:24:36
|
Jonathan
SysAid Wiz
Joined: 17/06/2008
Messages: 326
Offline
|
Bad idea to use you personal email set up something like helpdesk@mycompany.com
One idea to throw at you. if you have a specific piece of software then what you can do is set up an email account on your own domain for it eg word@mycomapny.com
Then in the email integration tab you can add another mail box ie the word@mycompany.com
Then you can set it when it comes in to have the right categories on it and route it automatically to the admin who deals with that
|
|
|
03/07/2008 03:24:37
|
Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 903
Offline
|
Use your company's address... but don't user YOUR address... got it ?
James@yourcompany.com is not good for james. Especially if James is one of the admin.
Create something@yourcompany.com which has no user (or dummy user) for integration.
This message was edited 1 time. Last update was at 03/07/2008 03:32:25
|
|
|
03/07/2008 03:28:42
|
Jonathan
SysAid Wiz
Joined: 17/06/2008
Messages: 326
Offline
|
Now you see the way I read that was you wanted to use jonathan@mycompany.ie and not helpdesk@mycompany.ie
To clarify both our thoughts
Definatly use helpdesk@mycompany.ie support@mycompany.ie ict@mycompany.ie or what ever flavour you choose, for the main email on sysaid
But do not use your personal company email ie jonathan@mycompany.ie
|
|
|
03/07/2008 03:41:03
|
writejer1975
SysAider
Joined: 17/06/2008
Messages: 15
Offline
|
Thanks guys, appreciate it...Ok I'll ask for a bogus email account from my company...
|
|
|
04/07/2008 01:58:23
|
writejer1975
SysAider
Joined: 17/06/2008
Messages: 15
Offline
|
Me again..I'm stucked right now...
I already have a bogus mail account and I set it up on the integration setting using IMAP. However, when I send a test mail on that mailbox, no case is still generated from sysaid.Im currently using the free edition. Have you tried this with the free edition? Thanks!
|
|
|
04/07/2008 02:27:34
|
Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 903
Offline
|
Forgot to mention this...
SysAid only can retrieve mail via POP3.
If your internal mail system is native outlook-exchange it will NOT work. You have to activate POP3 on exchange.
And yesss... it will work even in free edition.
|
|
|
04/07/2008 03:23:01
|
writejer1975
SysAider
Joined: 17/06/2008
Messages: 15
Offline
|
Hi Obelix, thanks a lot for your help. I was able to use gmail. But the tricky part is sysaid only accepts a password with maximum of 8 characters.
|
|
|
04/07/2008 03:42:51
|
Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 903
Offline
|
Are you sure ?
Mine is longer than that and work.
Unless they truncate it.
Will need ilinet to confirm this...
|
|
|
04/07/2008 03:55:11
|
writejer1975
SysAider
Joined: 17/06/2008
Messages: 15
Offline
|
I think it was truncated that is why I changed my gmail password to 8 characters
|
|
|
27/08/2009 14:55:38
|
bobda
SysAider
Joined: 24/06/2008
Messages: 12
Location: Roseville, CA
Offline
|
I had to restart the Sysaid Server service after I made the changes to the integration to get it working. I haven't seen that mentioned in any of the forums so I thought I'd throw it out there.
|
|
|
28/08/2009 04:59:10
|
Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 903
Offline
|
Perhaps the "known issue" forum would be a more appropriate place. And don't forget to mention your platform.
Thanks for sharing.
and greetings by the way
*slight nod smile*
|
|
|
15/07/2011 08:58:42
|
LoCoLyRiC
SysAider
Joined: 11/07/2011
Messages: 3
Offline
|
HI all,
My sysaid can receive email.
But when i try to use the builtin message system , the test user are unable to receive any email.
I am using gmail as imap and smtp server.
|
|
|
![[Up]](/Sysforums/templates/default/images/icon_up.gif){kind=icon}
![[WWW]](/Sysforums/templates/default/images/icon_www.gif){kind=icon}
