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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 10/08/2008 16:08:22
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1506
Location: England
Offline
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version 5.5.04
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Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki |
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11/08/2008 02:53:56
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th
SysAid Mod
Joined: 11/06/2008
Messages: 250
Offline
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I am using 5.5.04
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11/08/2008 08:36:39
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Joseph Zargari
VP Customer Relations
Joined: 26/03/2006
Messages: 518
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Please upgrade to version 5.5.06 to allow the customization of the forms. The upgrade is available at http://www.ilient.com/patches.htm
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11/08/2008 11:48:05
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th
SysAid Mod
Joined: 11/06/2008
Messages: 250
Offline
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I upgraded to 5.5.06. Putting the admin_group field on the invisible tab (following tech guys suggestion) solves the problem. I still think this issue should be analyzed and solved.
Thanks for your help.
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11/08/2008 16:43:02
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techguy
SysAid Mod
Joined: 11/06/2008
Messages: 1506
Location: England
Offline
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upgrading to 5.5.06 fixed it for me too! Who forgot to mention this in the release notes for 5.5.06 ....  i would have installed it earlier had I known, I didn't bother because all it said it affected was cmdb and we don't use that module, (you know the old phrase "If ain't broke don't fix it"  )
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Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki |
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12/08/2008 03:08:15
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th
SysAid Mod
Joined: 11/06/2008
Messages: 250
Offline
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Techguy, same applies to me. Trying to be conservative 
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12/08/2008 06:38:22
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Vitaly Vlasenko
SysAid Customer Relations
Joined: 09/07/2008
Messages: 68
Offline
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Hey all,
Just wanted to let you know something about the CMDB module.
This is one of the coolest modules that we have and in the new version of SysAid (5.5.06) you are able not only to map your entire network assets but also have a graphical view of the connections between the various CI (I bet that you have seen screen shots of that in the forum).
Also, since CMDB is totally customizable, you do not have to use it only for the network mapping, you can use it for almost any department in your company, it eases the work so much with the amount of information it provides with simply one click.
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12/08/2008 07:37:14
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th
SysAid Mod
Joined: 11/06/2008
Messages: 250
Offline
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We are only using the helpdesk. No tasks, no projects, no assets, etc. Therefore CMDB makes no sense for us.
Nevertheless the helpdesk system is just great. We found no other program which is as customizable and as well suited for our needs as SysAid. We love you guys
Thorsten
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27/12/2010 05:33:54
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myprecious
SysAider
Joined: 31/03/2009
Messages: 6
Offline
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Does anyone have any new information on solving this issue (routing to admin groups when 'admin group' field is not visible in end user submit form)?
We had a custom submit-service-request.htm until now and routing was working. Now, since we could easily customize end user submit form, we started using the predefined submit-service-request.htm and routing stopped working. I found this post and added 'admin group' to the end user submit form. I had to add it to 'general details' tab, if I added it to another tab routing still didn't work.
This solved the problem but I don't like that the users can see that field. I thought this bug would be solved by now (we are using v7.5.03) or are we the only ones who have this problem still.
Thanks in advance for any info.
*** Found a newer topic regarding our problem. I see it will be solved in the next minor release. Thx. ***
This message was edited 1 time. Last update was at 27/12/2010 05:47:59
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27/12/2010 07:57:15
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Inna
SysAid Customer Relations
Joined: 24/06/2010
Messages: 745
Offline
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Dear myprecious,
This bug was fixed in 7.5.04 .
You are more than welcome to download it at http://www.ilient.com/release-upgrades.htm
Thanks Inna
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