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SysAid Helpdesk App is Now Available for Android!  XML
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Author Message
EbroIN
Elite SysAider


SysAider from release 5.6 Germany Pathfinder
Joined: 25/03/2009
Messages: 244
Offline

Hi,

I have an android (1.5) based tablet device here that hasn't any access to the Google Appstore. Is there any way that somebody points out a download link for the APK File, because I think I can never access the store with this device. I use it mainly for SysAid (attached barcodereader to the tablet and now running around with these two devices checking my network assets.

Hope someone can provide that app...

regards - EbroIN
Mucho
SysAider


SysAider from release 6.5 Czech Republic
Joined: 13/05/2009
Messages: 48
Offline

EbroIN wrote:Hi,

I have an android (1.5) based tablet device here that hasn't any access to the Google Appstore. Is there any way that somebody points out a download link for the APK File, because I think I can never access the store with this device. I use it mainly for SysAid (attached barcodereader to the tablet and now running around with these two devices checking my network assets.

Hope someone can provide that app...

regards - EbroIN


Please allow in your android tablet install from unknow sources Settings > Applications > Allow unknow sources and download this link to your android tablet
http://dl.dropbox.com/u/14402643/SysAid.apk

Then install by doubletaping from your droid.
EbroIN
Elite SysAider


SysAider from release 5.6 Germany Pathfinder
Joined: 25/03/2009
Messages: 244
Offline

Hi Mucho,

thanks a lot, the download worked and I got the App installed. But now I cannot logon my server. I'm a bit puzzled but what details for SERVER do I need to enter? I entered the normal URL all our Agents are using (like http://<servername>:8080) but that didn't work.

EDIT:
ok, I just rebooted the device, now it is working. Fine little app, less "flashy" than the website. This can really speed up my asset management...
Thanks for your support.

I only wish, that Ilient would provide the APK directly for all those "non Google compliant" devices.

regards,

EbroIN

This message was edited 1 time. Last update was at 09/12/2010 10:26:39

Mucho
SysAider


SysAider from release 6.5 Czech Republic
Joined: 13/05/2009
Messages: 48
Offline

First you Sysaid server must be version 7 and newer.
So i reccomend you to connect to demo page which account information is predefined after instalation, if that works ok then search problem in you server settings parameter.
If that dont work for demo server is problem with application and compatibility with Droid 1.5.
EbroIN
Elite SysAider


SysAider from release 5.6 Germany Pathfinder
Joined: 25/03/2009
Messages: 244
Offline

Hi Mucho,

too fast - after a reboot it works fine. See post above.

But thanks for the download...

regards,

EbroIN

(For all those curious SysAiders out there - Archos 7 HomeTablet with Android 1.5 (I guess) connecting to SysAid 7.5.03)
Timmothy Green
SysAider

SysAider from release 6.5 United States
Joined: 21/10/2009
Messages: 38
Offline

Any progress on the Android app? Seems like forever since an update was released. Still force closes on launch about half the time on my Droid X (Gingerbread). Doesn't scale on my tablet (Asus Transformer; Honeycomb 3.1).
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MethosFrost
SysAider

SysAider from release 5.1 United States
Joined: 02/10/2008
Messages: 33
Location: USA
Offline

I'm just starting to try out the Android App.

Has anyone else had difficulty getting tickets to update? I can add text but it never updates.
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