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Authentication problem accessing helpdesk.ilient.com  XML
Forum Index » Community Related Issues
 
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[Post New]23/10/2008 09:02:20
    Subject: Re:Authentication problem accessing helpdesk.ilient.com
[Up]
techguy
SysAid Mod


SysAider from release 4 United Kingdom Pathfinder Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 11/06/2008
Messages: 1451
Location: England
Offline
which feature is no longer functioning ? do you mean the change my password option in "my profile" of the forum? If you do, then where are we supposed to change our password?
Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki
[Post New]16/02/2009 09:41:58
    Subject: Re:Authentication problem accessing helpdesk.ilient.com
[Up]
techguy
SysAid Mod


SysAider from release 4 United Kingdom Pathfinder Meet me in Vegas - SysAid technology Conference - 28-30/4/2010
Joined: 11/06/2008
Messages: 1451
Location: England
Offline
I am still having this problem even now with the changes to css, If i use the forgotten password option and reset the password, I can log in to css, but as soon as I change my password in the My profile section of the forums, I can no longer log in to css.
I have checked the case I am using for the username, and it is exactly as shown in the system.

Can we arrange a remote control sometime to get to the bottom of this?
Need help? Try the SysAid wiki first! - http://sites.google.com/site/sysaidwiki
[Post New]16/02/2009 13:23:58
    Subject: Authentication problem accessing helpdesk.ilient.com
[Up]
Haim
SysAider

Joined: 15/04/2008
Messages: 2449
Offline
techguy,

If you change the password in the community setting, you also change the helpdesk login to the same password.
Please try to login to our helpdesk with the password you configured for your account in the community.

Best regards.
Haim
Pushing IT forward
[Post New]20/07/2011 15:26:03
    Subject: Authentication problem accessing helpdesk.ilient.com
[Up]
ras
SysAider

SysAider from release 5.6 Tanzania, United Republic of Pathfinder
Joined: 06/11/2009
Messages: 9
Offline
Hi
I am using the new 8.0 version, forgot password is not working. It send a random password but the system doesn't accept the new password. It still accepting old password.

Since 2008 did you manage to resolve this
[Post New]27/07/2011 12:09:41
    Subject: Re:Authentication problem accessing helpdesk.ilient.com
[Up]
Inna
SysAid Customer Relations

Joined: 24/06/2010
Messages: 735
Offline
This is a known issue in our current version (bug #8633 ) It is planed to be fixed on our future release 8.1

Thanks Inna.
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