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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 23/02/2009 10:55:12
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ifarias
SysAider
Joined: 13/02/2009
Messages: 2
Location: Monterrey, México
Offline
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Hi,
I found a solution to integrate SysAid with gmail.com.
Gmail requires the use of SSL for email, and this is not supported by SysAid.
Using Stunnel it is possible to do this.
http://www.stunnel.org/
with the configuration proposed by SpamPal for windows in ths article:
http://spampal.sanesecurity.com/manual_eng/servers/stunnel/stunnel.htm
and i can send and receive mails to and from a gmail.com account.
The stunnel the configuration is:
c:\stunnel\stunnel.conf { then configuration file }
cert = stunnel.pem
socket = l:TCP_NODELAY=1
socket = r:TCP_NODELAY=1
client = yes
debug = 7
output = stunnel.log
[pop3s]
accept = 127.0.0.1:995
connect = pop.gmail.com:995
[ssmtp]
accept = 127.0.0.1:465
connect = smtp.gmail.com:465
In the Preferences/Integration/Email section of your SysAid:
Outgoing emails
SMTP host name :127.0.0.1
SMTP port :259
Email address :myaccount@gmail.com
User (optional for authentication) :myaccount@gmail.com
Password (optional for authentication) :mypassword
Encoding : utf-8
Content type :text/plain; charset=utf-8
Incoming emails
"Checked" Enable incoming email integration.
"Checked" Enable SSL Secure
Warning! Do not use your own email address. Inputting your own email address will disable it.
Please input an email account created especially for the email integration.
Protocol : POP3
Mail Server :pop.gmail.com Email address :myaccount@gmail.com
User :myaccount@gmail.com Password :mypassword
This is enough to send and receive emails.
You can change the ip adress for a server like 192.168.0.100 ande send the mails true this server.
This solution works with any software that is needed to send mails through gmail
I hope this can help.
ijfarias@gmail.com
Ignacio Farías Díaz
This message was edited 1 time. Last update was at 18/03/2009 10:48:13
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ijfarias@gmail.com
Ing. Ignacio Farías Díaz
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23/02/2009 11:08:00
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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Hello ifarias.
Thank you for your guide, but i think this post should not be in the feature request forum, so i'm moving it to the FAQ forums so it can be found easily.
Best regards.
Haim
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Pushing IT forward |
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23/02/2009 23:23:35
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ifarias
SysAider
Joined: 13/02/2009
Messages: 2
Location: Monterrey, México
Offline
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I forget something
# Configure your client to match the settings below:
Incoming Mail (POP3) Server - requires SSL: pop.gmail.com
Use SSL: Yes
Port: 995
Outgoing Mail (SMTP) Server - requires TLS: smtp.gmail.com (use authentication)
Use Authentication: Yes
Use STARTTLS: Yes (some clients call this SSL)
Port: 465 or 587
Account Name: your full email address (including @gmail.com or @your_domain.com)
Email Address: your email address (username@gmail.com or username@your_domain.com)
Password: your Gmail password
or follow the link: http://mail.google.com/support/bin/answer.py?answer=13287
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ijfarias@gmail.com
Ing. Ignacio Farías Díaz
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05/05/2009 12:20:01
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desabit
SysAider
Joined: 03/03/2009
Messages: 1
Location: Buenos Aires
Offline
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Ignacio,
I try your solution, but for me: not run.
SysAid can receive emails (before your solution too), but can't send messages.
We have google apps account: helpdesk@mydomain.com.ar
just some questions:
- Why port 259?
- Is neccesary a mail client in my server?
Can you help me?
Kind regards,
Mario.
thorpett@gmail.com
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05/01/2010 12:51:51
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Joseph Zargari
VP Customer Relations
Joined: 26/03/2006
Messages: 516
Offline
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UPDATE:
SysAid release 6.5 now supports SSL for both SMTP and POP3/IMAP. This means that gmail is fully supported for email integration.
Joseph.
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13/12/2010 04:44:34
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itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
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Hi guys,
As you all know since v6.5 SysAid support email integration with Gmail accounts and in some cases it requires TLS connection and not SSL and in this case you will need to contact our support team 
Before you do, please try to enable the SSL check box and replace the port number to 587.
Let me know if this helps you guys.
Looking forward to hearing from you.
This message was edited 2 times. Last update was at 13/12/2010 04:47:59
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Best Regards,
Itay |
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22/07/2011 06:44:14
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LoCoLyRiC
SysAider
Joined: 11/07/2011
Messages: 3
Offline
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Hi all,
I am unable to get integration fully functional. The gmail setting were enter correctly. System are able to receive email. but unable to send any email.
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22/07/2011 07:25:46
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itayH
SysAid Customer Relations
Joined: 23/09/2009
Messages: 1092
Offline
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Hi LoCoLyRiC,
Welcome to our community.
This can happen either because the SMTP settings are incorrect or the notification regarding SR's were customized incorrectly.
Please make sure you set the following under Preferences> Integration > Email > Modify:
SMTP : smtp.gmail.com
SSL : should be checked
User : YourEmailAddress (AAA@gmail.com)
Password : this mailbox password.
If It's still doesn't work, please go to Customize > Notification > click on "Return All to Default".
Please update me on your progress.
Looking forward to hearing from you.
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Best Regards,
Itay |
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24/08/2012 20:41:46
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FatalEx
SysAider
Joined: 23/08/2012
Messages: 7
Offline
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I'm having the same problem. Incoming mail works fine but outgoing is a no go. I've tried everything I can think of at this point. Error log below. My SMTP settings say to use TLS encryption, not SSL. I've tried with and without the SSL as well. Tried using the POP and/or IMAP ports and configuration and can't get anywhere. This is the final piece needed for us to get going with this system....
2012-08-24 16:34:01,116 [Thread-766] ERROR com.ilient - Exception while sending email, message:Could not connect to SMTP host: pod51011.outlook.com, port: 587
javax.mail.MessagingException: Could not connect to SMTP host: pod51011.outlook.com, port: 587;
nested exception is:
javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1934)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:63
at javax.mail.Service.connect(Service.java:295)
at com.ilient.server.bl.run(Unknown Source)
at java.lang.Thread.run(Thread.java:619)
Caused by: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?
at com.sun.net.ssl.internal.ssl.InputRecord.handleUnknownRecord(InputRecord.java:523)
at com.sun.net.ssl.internal.ssl.InputRecord.read(InputRecord.java:355)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:789)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1112)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1139)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1123)
at com.sun.mail.util.SocketFetcher.configureSSLSocket(SocketFetcher.java:507)
at com.sun.mail.util.SocketFetcher.getSocket(SocketFetcher.java:23
at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1900)
... 4 more
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