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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 12/06/2008 21:51:17
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CS3
SysAider
Joined: 12/06/2008
Messages: 49
Location: Birmingham, AL (250 miles from Atlanta) - USA
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When Internet Explorer is opened, the home page will not display.
Estimated resolution time: <15 min. Case 1: Bad or damaged IE add-ons. Case 2: Bad URL (univeral resource locator) in the home page setting.
Solutions: Case 1: Disable or uninstall Internet Explorer add-ons (also called browser helper objects on BHOs). See the manage Tools ->> Manage Add-ons configuration area of Internet Explorer 7. Case 2: Open Internet Explorer, select Internet options from the main menu, then validate the 'Home Page' URL on the General settings tab. For more solutions, see also KB-CS3-020.
This message was edited 2 times. Last update was at 13/06/2008 05:43:44
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15/07/2008 16:54:28
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Inkaholic
Elite SysAider
Joined: 11/06/2008
Messages: 131
Location: Buffalo NY, USA
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What about conflicting IPs, Hardware (NIC, switch or routers crash) bad DNS etc....?
There are a lot of reasons other than a bad URL.....
This message was edited 1 time. Last update was at 15/07/2008 17:05:01
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Ed-
Buffalo NY |
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15/07/2008 17:18:03
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Jonathan
SysAid Wiz
Joined: 17/06/2008
Messages: 326
Offline
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ah come on firewalls and router and DNS never break 
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15/07/2008 21:29:44
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CS3
SysAider
Joined: 12/06/2008
Messages: 49
Location: Birmingham, AL (250 miles from Atlanta) - USA
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Hi,
I agree, there are many reasons why this issue can happen, but we divide our KB by levels. I just dumped the one's that are performed by level 1 techs (admins that answer the phone and perform quick fixes). We try to put quick fixes were the most resources are (the phone support team - level 1). Level 2 techs are usually onsite or dispatched, and perform more time consuming or advnaced solutions.
If you have any good solutions, please post them - we are always looking for good additions to the Level 2 portion of our KB. Once everyone starts posting, we can really take advantage of the shared KB forum.
Thanks,
CS3
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16/07/2008 09:00:20
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Inkaholic
Elite SysAider
Joined: 11/06/2008
Messages: 131
Location: Buffalo NY, USA
Offline
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Understood. I have not had any luck uploading KB entries. Although, I suppose we could copy/paste some in to get this forum rolling.
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Ed-
Buffalo NY |
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16/07/2008 16:15:13
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
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Inkaholic wrote:Understood. I have not had any luck uploading KB entries. Although, I suppose we could copy/paste some in to get this forum rolling.
Any specific error that you are receiving?
What exactly happens when you try to upload a KB item?
CS3, Thank you so much for uploading many of your KB items and contributing to the SysAid community!
Keep up the good work!
Haim
This message was edited 1 time. Last update was at 16/07/2008 16:16:33
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Pushing IT forward |
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16/07/2008 17:03:03
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Inkaholic
Elite SysAider
Joined: 11/06/2008
Messages: 131
Location: Buffalo NY, USA
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No errors per se. It just looks like nothing happens....
I check the entries I want to upload, click the icon and that's it. Nothing else happens. No errors, no hourglass, no dialog box, nothing.
I guess I could simply start a new topic and copy paste, but I dod not know how that would work for others downloading into their KB.
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Ed-
Buffalo NY |
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17/07/2008 02:00:36
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Saar
SysAid CEO
Joined: 28/04/2008
Messages: 121
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Inkaholic wrote:No errors per se. It just looks like nothing happens....
I check the entries I want to upload, click the icon and that's it. Nothing else happens. No errors, no hourglass, no dialog box, nothing.
I guess I could simply start a new topic and copy paste, but I dod not know how that would work for others downloading into their KB.
Check in the community Under My Profile - Does the Local SysAid Server URL: set correctly ?
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17/07/2008 09:14:16
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Inkaholic
Elite SysAider
Joined: 11/06/2008
Messages: 131
Location: Buffalo NY, USA
Offline
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OK, I did not have the community settings correct but have added them now.
Now I get a message saying "Please apply Community Settings"
????
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Ed-
Buffalo NY |
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17/07/2008 09:40:45
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Inkaholic
Elite SysAider
Joined: 11/06/2008
Messages: 131
Location: Buffalo NY, USA
Offline
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Got it working now. Thanks guys.
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Ed-
Buffalo NY |
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17/07/2008 11:39:16
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
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Inkaholic wrote:Got it working now. Thanks guys.
Its great to hear, hope to see many KB items uploaded soon.
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Pushing IT forward |
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