Repeat Notifications until the problem is solved

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Repeat Notifications until the problem is solved

Forum Index » Monitoring

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06/03/2009 14:31:40

Subject: Repeat Notifications until the problem is solved

pmatsinopoulos
SysAider

Joined: 08/08/2008
Messages: 44
Location: Athens
Offline

Hi,

When I have a monitoring and a corresponding notification set up, the SysAid Server triggers the notification only the first time. So, I recieve only one e-mail or one SMS. How can we have the SysAid Server to repeat notifications until the problem is solved?

Panayotis

08/03/2009 07:36:48

Subject: Repeat Notifications until the problem is solved

Haim
SysAid Wiz

Joined: 15/04/2008
Messages: 2449
Offline

Hello Panayotis,

The best way to configure repeating notifications for the monitoring is to create a new monitoring template that will open a service request is a special category that will only include those notifications.
Then you can create escalation rules to notify you when you would like and limit the rules to run only on service requests in that category and in a specific status, this way, you can continue to receive notifications until you close this service request.

Best regards.
Haim

Pushing IT forward

08/03/2009 11:03:48

Subject: Re:Repeat Notifications until the problem is solved

pmatsinopoulos
SysAider

Joined: 08/08/2008
Messages: 44
Location: Athens
Offline

Thank you very much Haim.

Panayotis

21/08/2009 09:24:54

Subject: Re:Repeat Notifications until the problem is solved

RGarber
Elite SysAider

Joined: 13/08/2009
Messages: 104
Location: Baltimore, MD
Offline

And how do we configure it to email us when it comes back up?

The monkey cometh

25/08/2009 08:27:51

Subject: Re:Repeat Notifications until the problem is solved

Haim
SysAid Wiz

Joined: 15/04/2008
Messages: 2449
Offline

RGarber wrote:And how do we configure it to email us when it comes back up?

Hello RGarber,

This option is not currently available, you are welcome to open a feature request on the subject at: http://www.ilient.com/Sysforums/forums/show/101.page

Best regards.
Haim

Pushing IT forward

26/08/2009 00:56:09

Subject: Repeat Notifications until the problem is solved

Obelix
SysAid Wiz

Joined: 12/06/2008
Messages: 903
Offline

I would simply use third party monitoring tool (most of them are free!) which is more talkative (notify every event) to fire mail to sysaid...

But if you would like to work it out solely on sysaid here's what's on top of my head :

First, a lil why :
Only thing that can schedule notification on sysaid right now is the task in project.

So here's what suggest :
1. set the notification to fire not a mail but an sr (as an sr you got mail / sms anyway!).
2. Once it's in sr, link it to a project
3. In the project create task and set the notification anyway you want.

Would that work for you ?

This message was edited 2 times. Last update was at 26/08/2009 00:58:35

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