Get Survey poll per Incident

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Get Survey poll per Incident

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25/03/2009 12:06:59

Subject: Get Survey poll per Incident

EbroIN
Elite SysAider

Joined: 25/03/2009
Messages: 244
Offline

Hi,

is it possible to get the survey poll per incident? I've adjustet the poll which allows the user to say something like:

* problem solved
* problem still exists

I want to see, whether the user acknowledges the incident as solved or not and this per incident. It would be nice to see, whether the user hasn't responded to that survey or not.
Also I want to see this field while printing a service request overview.

Thanks for feedback,

keep up the good work.

25/03/2009 13:25:51

Subject: Re:Get Survey poll per Incident

Adam Racer
SysAid Customer Relations

Joined: 09/07/2008
Messages: 156
Offline

Currently, you can generate the following reports regarding the satisfaction survey in Analyzer > Help Desk > Service Quality:
1. Satisfaction level by Administrator
2. Satisfaction level by Category
3. Satisfaction level by Company

If you would like to customize those reports, please refer to page 14-26 of the Manager Dashboard Guide which is available at:
http://www.ilient.com/down/manager_portal.pdf

This message was edited 2 times. Last update was at 25/03/2009 13:29:42

26/03/2009 04:24:30

Subject: Re:Get Survey poll per Incident

EbroIN
Elite SysAider

Joined: 25/03/2009
Messages: 244
Offline

adam wrote:Currently, you can generate the following reports regarding the satisfaction survey in Analyzer > Help Desk > Service Quality:
1. Satisfaction level by Administrator
2. Satisfaction level by Category
3. Satisfaction level by Company

If you would like to customize those reports, please refer to page 14-26 of the Manager Dashboard Guide which is available at:
http://www.ilient.com/down/manager_portal.pdf

Thanks for that info - yeah I know but that won't do.

My goal would be that I can view the survey response by printing (or showing) the closed incidents. I suppose Ilient might realize this by coding an option like 'integrate survey result within incident'.
As far as I've seen modifying a report is quite tricky. I am able to write and read code but I don't know anything about velocity or groovy. So getting familiar with a new programming language seems no option for me implementing this feature.

Too bad..

Best Regards - Sven

26/03/2009 06:03:56

Subject: Get Survey poll per Incident

Haim
SysAid Wiz

Joined: 15/04/2008
Messages: 2449
Offline

Hello Sven,

If you would like to see this kind of a feature enabled, you can post your request in the feature request forum http://www.ilient.com/Sysforums/forums/show/101.page so it can be added to our wish list for future versions of SysAid.

Best regards.
Haim

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