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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 25/03/2009 13:09:38
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jncash
SysAider
Joined: 16/06/2008
Messages: 6
Offline
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Hello, hopefully someone can help me or point me in the right direction:
Our organization has a domain. Using Windows Server 2003. Approximately 200 computers. Within in our domain we have 9 subnets: i.e. 10.0.0, .1 .2 3. etc. Also within our 10.0.0 we have a wireless network setup. We have an 10.0.0.x address assigned to the router so we can access and configure it. (however we ran into problems there an then we just webbed in using the gatewat address) It is setup to do dhcp and it issues 192.168.1.x ip addresses. These wireless networks are able to access our applications with no problem, we can use outlook with no problem (No pop mail) - use exchange server and also webmail.
Our Anti-virus program can remotely install to these 192.168.1.x addresses with no problems and we can access via out AVG server. No problems what so ever. Here is the problem though. I cannot figure out how to get SYSaid (or deploy Sysaid) to see these workstations. If the AVG server can see them, and these workstations can see our exchange service and all our applications, how can I remotely deploy Sysaid to these stations. Any help, suggestions, or pointing in the right direction will greatly help. Thanks in advance. I like SysAid I just wish I could cover this one issue. If you need more information please let me know.
Sincerely,
Jeff
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25/03/2009 13:41:22
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Adam Racer
SysAid Customer Relations
Joined: 09/07/2008
Messages: 156
Offline
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In this case, you can discover those computers using a network scan within the Deployment Tool (under Action > Add Network Scan).
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25/03/2009 14:21:21
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jncash
SysAider
Joined: 16/06/2008
Messages: 6
Offline
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Hello: Sorry for not being clear in my original post. When I add the scan (as you mentioned in your reply) nothing happens.
I even used a specific IP address for a quick scan I.e. 192.168.1.6 - 192.168.1.7 - no workstations are found. I hae tried that already.
Thanks for the feedback
Jeff
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25/03/2009 16:54:08
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Global-ICT
Super SysAider
Joined: 08/07/2008
Messages: 86
Location: Netherlands
Offline
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hi can you ping these computers from the server (computer) on witch Sysaid is installed ?
does this computer has the right gateway assigned ?
is there a static route to the wireless network segment ?
if you can ping the computers and all nessasery ports are open then you sould be able to deploy the agent to the computers in that segment.
Edwin.
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26/03/2009 13:09:21
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jncash
SysAider
Joined: 16/06/2008
Messages: 6
Offline
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Hello: Thanks for responding: No I cannot ping the workstations (the wireless ones) from the Server SysAid is installed on. I have to do some research, to verify the questions about the gateway, and static address to the wireless router. I know that we can web in using the 192.168.1.X gateway, but I need to clear up the 10.0 gateway to make sure I can web into that one too. It is somewhat confusing that I can do all the other things, except Sysaid. Thanks again for your help, give me a day or two and I will have more information.
Jeff
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30/03/2009 03:16:28
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Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 903
Offline
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I think having all other thing works kinda narrow the problem a bit.
My best guess is either it's an endpoint firewall problem and or not sufficient rights thing.
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30/03/2009 13:02:40
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simplydobermans
SysAider
Joined: 16/06/2008
Messages: 43
Offline
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The issuse in normally user access, your AVG is most likly running as a Domain administrator
make sure when you are running the Deploy,as a user that has administror rights to your other computers
the eaisest way is to use RUN AS
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30/03/2009 13:42:28
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jncash
SysAider
Joined: 16/06/2008
Messages: 6
Offline
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Thanks for the suggestion. I will try that. I know for sure AVG does have Domain Administrator Permissions. I will see what is the case with Sysaid. I cannot even see the Wireless stations let alone deploy the software, but at this point I am open to try just about anything to get this to work. The wireless are the only stations without Sysaid in our domain.
Thanks again
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