And you know what? I think you're all doing a great job.
After being with SysAid for a couple of years now the progress of the entire application that has been achieved up to now is great. It was pretty obvious that the work load was pretty heavy in the vicinity of the first 5.x release, but besides that the responsiveness of the team has always been excellent.
So let me take this opportunity to say: Thank you for your support.
The SysAid help desk in an integral part of our division's issue tracking and support infrastructure, and this is mainly because of the excellent work of the support team at Ilient.