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Automated backup question  XML
Forum Index » SysAid Installation & Beyond
 
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[Post New]15/04/2009 13:20:02
    Subject: Automated backup question
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CCSO IT
Super SysAider


SysAider from release 5.1 United States SysAid Certified
Joined: 05/09/2008
Messages: 54
Offline
When the backup utility runs in SysAid, is it only backing up Service Requests, or is the Knowledge Base included as well? I ask because our Knowledge Base is growing quite large, and we are beginning to depend on it - I would hate to lose all of that information.
Thanks,
Thomas Hardin
Microcomputer Specialist
Clackamas County Sheriff's Office
[Post New]16/04/2009 03:55:22
    Subject: Re:Automated backup question
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Global-ICT
Super SysAider

SysAider from release 4 Netherlands Pathfinder
Joined: 08/07/2008
Messages: 86
Location: Netherlands
Offline
The back-up is a complete back-up of the database so all settings, SR's , projects , tasks, knowledge base ect.
omly the changes you have made to HTML files and config files are not included so it is a goodidea to back them up manualy.

Edwin.
[Post New]16/04/2009 10:59:20
    Subject: Re:Automated backup question
[Up]
CCSO IT
Super SysAider


SysAider from release 5.1 United States SysAid Certified
Joined: 05/09/2008
Messages: 54
Offline
Thank you, that is exactly what I needed to know.
Thanks,
Thomas Hardin
Microcomputer Specialist
Clackamas County Sheriff's Office
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