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SysAid v6 Tickets now inaccessable  XML
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[Post New]20/04/2009 14:03:56
    Subject: SysAid v6 Tickets now inaccessable
[Up]
c.krebs
SysAider

SysAider from release 5 United States
Joined: 20/08/2008
Messages: 15
Offline
After upgrading to 6.0.04 this morning, i can no longer click into tickets. on the helpdesk screen, i can see the data of the tickets in the list, but cannot modify tickets. i can create new tickets using the new sr link on the left. i have restarted the sysaid service, SQL, and ISS and still nothing. Any suggestions?
[Post New]20/04/2009 14:47:12
    Subject: SysAid v6 Tickets now inaccessable
[Up]
Haim
SysAid Wiz

Joined: 15/04/2008
Messages: 2449
Offline
Hey c.krebs,
Welcome to the SysAid community.

We just finished a remote control session together and found that the issue has happened because of insufficient privileges to the database user.

After giving the user all the required permissions in the database, the issue was resolved.

Best regards.
Haim
Pushing IT forward
[Post New]20/04/2009 14:50:29
    Subject: SysAid v6 Tickets now inaccessable
[Up]
c.krebs
SysAider

SysAider from release 5 United States
Joined: 20/08/2008
Messages: 15
Offline
yup thanks...
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