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Unassigned tickets Gauge  XML
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[Post New]23/04/2009 20:32:55
    Subject: Unassigned tickets Gauge
[Up]
thinksecurity
SysAider


SysAider from release 5.6 United States Pathfinder
Joined: 22/04/2009
Messages: 39
Offline
I want to do a Active tickets Unassigned in the Managment Portal. All the tickets entering the Helpdesk are assigned to none but in the expression filter I can not filter by the word none. How can I accomplish this?
[Post New]23/04/2009 20:35:10
    Subject: Re:Unassigned tickets Gauge
[Up]
thinksecurity
SysAider


SysAider from release 5.6 United States Pathfinder
Joined: 22/04/2009
Messages: 39
Offline
I do not know why the username is my email How do I fix this?
[Post New]26/04/2009 01:57:13
    Subject: Re:Unassigned tickets Gauge
[Up]
thinksecurity
SysAider


SysAider from release 5.6 United States Pathfinder
Joined: 22/04/2009
Messages: 39
Offline
Bump..


Just wondering if anyone had any ideas on this one. I want a gauge to show all unassigned tickets. It would be awsome as a headsup for managers/admins. Just not sure how to filter on the word "none". Thanks
[Post New]26/04/2009 04:07:57
    Subject: Unassigned tickets Gauge
[Up]
Haim
SysAid Wiz

Joined: 15/04/2008
Messages: 2449
Offline
thinksecurity,

There is no current option to filter only requests which are not assigned, This is a good suggestion so i'll forward it to the feature request forum.

Meanwhile, as a workaround, you can use the expression builder by filtering out all the assigned administrators, meaning that the filter you can create is "assigned to" is not admin1 and admin2 and admin3.

Best regards.
Haim
Pushing IT forward
[Post New]26/04/2009 05:19:07
    Subject: Re:Unassigned tickets Gauge
[Up]
thinksecurity
SysAider


SysAider from release 5.6 United States Pathfinder
Joined: 22/04/2009
Messages: 39
Offline
Ill give it a try Do you also know anything about why my email address is showing in the post?
[Post New]26/04/2009 09:40:49
    Subject: Unassigned tickets Gauge
[Up]
Haim
SysAid Wiz

Joined: 15/04/2008
Messages: 2449
Offline
Hey,
Our development team are working on this issue, all the email address nicknames will be removed today or tomorrow and your correct user name will show as it should.

best regards.
Haim
Pushing IT forward
[Post New]27/04/2009 23:06:40
    Subject: Re:Unassigned tickets Gauge
[Up]
thinksecurity
SysAider


SysAider from release 5.6 United States Pathfinder
Joined: 22/04/2009
Messages: 39
Offline
Thanks for the update on the email issue. I tried your workaround for the Unassigned tickets gauge and it worked . Thanks
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