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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 29/04/2009 05:37:41
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dvd
SysAider
Joined: 20/03/2009
Messages: 25
Offline
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Hello,
I already customized the subject and the body for end-users,
but I have a problem.
We can't change the content of ${statusNotification}, but in french, it misses a # before the SR ID.
So when the user answers to this mail it actually creates a new service request.
In english the content of ${statusNotification} when a user submit a new SR is something like "New Service Request #20"
in french it is "Nouvelle demande de support numéro 937".
And I don't want to remove ${statutsNotification} and replace it with a custom text because it will not be in the user language.
For now i added #${ID} at the end of the subject, but if it's possible to correct the content of the variable it would be better.
Thank you,
David
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29/04/2009 06:18:23
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dvd
SysAider
Joined: 20/03/2009
Messages: 25
Offline
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It's ok, I found it in the translation files, I was searching at the wrong place first.
Problem is between keyboard and chair 
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29/04/2009 08:47:26
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dvd
SysAider
Joined: 20/03/2009
Messages: 25
Offline
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Me again
To avoid unnecessary new topics, i continue in this one.
I still got a problem when I want to reupload the translation file once modified.
I download it directly from the "translate" tab in Sysaid,
then I open it with notepad and make sure it's UTF-8 encoding,
then I modify,
but when I upload this new file, it crashes Sysaid. I got only white pages...
And I have to use the backup files.
Is it an encoding issue?
I think this is because when I download the file from the translate tab, when I open it I see that there are double backslashes before every special character.
Thank you,
David
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30/04/2009 04:18:05
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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Hey David.
This might be an encoding issue, perhaps the file was not saved in UTF-8 in notepad after all? Those backslashes seem to indicate it.
Please try to use context: http://www.contexteditor.org/ a free text editor that use the file's native encoding so it is less likely to create this kind of an issue.
Best regards.
Haim
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Pushing IT forward |
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30/04/2009 04:24:53
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dvd
SysAider
Joined: 20/03/2009
Messages: 25
Offline
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Hello Haim,
after investigation, it seems that my files, like you say, were not properly encoded in UTF-8.
I redownloaded the files from the translation tab, put UTF-8 as encoding, made my changes and it was ok.
I think, but I'm not sure, that notepad used UTF-8 without BOM instead of UTF-8.
But each time I was scared to crash Sysaid. Isn't it a way to avoid blank pages like that?
Thank you for contexteditor, I'll give it a try too.
Regards,
David
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04/05/2009 11:31:47
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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Hey David.
Blank pages should not occur in any case, especially when uploading a translation file.
If this does happen, the best way to resolve it is to go to \SysAidServer\root\WEB-INF\classes\ and remove the translation you uploaded (this is where it is being saved at) then, restart the SysAid server service and SysAid will go back to the default translation.
Also, if it will happen to you again, please send me your SysAid.log file to helpdesk@ilient.com so we can investigate the issue.
Best regards.
Haim
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Pushing IT forward |
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26/07/2010 11:07:41
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possebon
SysAider
Joined: 19/07/2010
Messages: 15
Offline
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Hey David
I did not find the file where I can change the statusNotification message.
I have a translation file (C:\Program Files\SysAidServer\root\WEB-INF\classes\cust_text_tmsa_pt_BR.utf8.properties) but I can't find the variable.
I also searched in all files, the string statusNotification
Am I missing something, or do I need to create this statusNotification variable on .properties file?
Thanks in advance and best regards,
Fernando Possebon
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26/07/2010 11:51:58
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Tex
Elite SysAider
Joined: 21/12/2009
Messages: 131
Offline
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Hi Possebon
i believe you need to change the sr.notif.action.new value in the translation file.
Tex
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27/07/2010 08:14:02
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possebon
SysAider
Joined: 19/07/2010
Messages: 15
Offline
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Tex,
Thanks for your reply. I looked to this sr.notif.action.new variable and it's in Portuguese already.
Probably there is in another place this, because the mail that is sent when we open a new service request, the statusNotification returns in English, just for new requests. If I update the service request, it will appear translated.
Any other idea?
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27/07/2010 09:11:32
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Tex
Elite SysAider
Joined: 21/12/2009
Messages: 131
Offline
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Have you checked the customized notifications page?
Select the 'Email body to administrator regarding a Service Request' from the drop down menu and check that all the text in here is portuguese.
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27/07/2010 09:41:50
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possebon
SysAider
Joined: 19/07/2010
Messages: 15
Offline
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Tex,
In my case the only content I have there is: ${StatusNotification}
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27/07/2010 10:14:41
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Tex
Elite SysAider
Joined: 21/12/2009
Messages: 131
Offline
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If you go to customise -> translate you can download the translated file. Make sure that the sr.notif.action.new has the correct text you wish to display. try uploading it again and maybe restarting the sysaid server. if this does not work i would suggest creating a service request with the sysaid support team.
Tex
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