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Update Contact Information on end User Portal  XML
Forum Index » SysAid Installation & Beyond
 
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[Post New]30/04/2009 21:59:06
    Subject: Update Contact Information on end User Portal
[Up]
thinksecurity
SysAider


SysAider from release 5.6 United States Pathfinder
Joined: 22/04/2009
Messages: 39
Offline
It would be a great convenience if we could have a spot on the end user portal to update contact information. I am making custom emails to users when a service ticket is open and it would be cool to send them to a link were they could update there contact information
[Post New]04/05/2009 09:05:03
    Subject: Update Contact Information on end User Portal
[Up]
Haim
SysAid Wiz

Joined: 15/04/2008
Messages: 2449
Offline
There is actually this kind of a feature.

To enable it, please go to preferences > end user portal.
Check the "Enable End User to change settings".

This will add a new icon to the end user portal with the option to update their contact details.

Since this is not a feature request, i'm moving it to the appropriate forum

Best regards.
Haim
Pushing IT forward
[Post New]04/05/2009 22:31:29
    Subject: Re:Update Contact Information on end User Portal
[Up]
thinksecurity
SysAider


SysAider from release 5.6 United States Pathfinder
Joined: 22/04/2009
Messages: 39
Offline
So I have that setting checked but I dont see anything different on the portal. Am I missing something?
[Post New]05/05/2009 04:42:04
    Subject: Update Contact Information on end User Portal
[Up]
Haim
SysAid Wiz

Joined: 15/04/2008
Messages: 2449
Offline
That's because you are an administrator and not an end user.

If you will login to the end user portal as an end user, you will see the new settings link.

Best regards.
Haim
Pushing IT forward
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