[ASK] Parent and child service...

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[ASK] Parent and child service...

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16/06/2008 05:35:46

Subject: [ASK] Parent and child service...

Obelix
SysAid Wiz

Joined: 12/06/2008
Messages: 903
Offline

Notice the field on services (Parent ID, Service child) but never know how to use them ? What are they for ?
Thanks in advance.

That is not a bug, it's a feature...
When everything else fail try SysAid Wiki by Techguy

16/06/2008 08:53:33

Subject: [ASK] Parent and child service...

Haim
SysAider

Joined: 15/04/2008
Messages: 2449
Offline

Hello Obelix.
The parent/child field allow you to connect several service requests one to the other.

Lets say you have a user that opened several service requests on the same issue, you can connect all the service requests to one "parent" service request so you won't lose any information that might be present in the child requests.

You can also connect several requests from different users with the same question, and then send the answer from the parent and in the "send message" window, you can check the "Send to all the child requests of this Service Request" checkbox so you only need to send one answer, and it will be sent to all the users that are connected.

This message was edited 1 time. Last update was at 16/06/2008 08:54:23

Pushing IT forward

17/06/2008 01:31:21

Subject: Re:[ASK] Parent and child service...

Obelix
SysAid Wiz

Joined: 12/06/2008
Messages: 903
Offline

Good god... I should've asked earlier !!!
That's a cool feature...

Thanks a lot, bro...

This message was edited 1 time. Last update was at 17/06/2008 22:42:16

That is not a bug, it's a feature...
When everything else fail try SysAid Wiki by Techguy

26/04/2010 03:38:29

Subject: Re:[ASK] Parent and child service...

Bowman TV Support
SysAider

SysAider from release 6.5

Joined: 12/04/2010
Messages: 2
Offline

Hi,

New CSS on demand user ... exactly how do you use this feature?

I looked at it and it said Parent and had an empty box next to it. What do I put in the box?
Under it, it had child, but there was no way to interact with it or add a value to it?

Thanks in advance.

28/04/2010 08:33:57

Subject: [ASK] Parent and child service...

itayH
SysAid Customer Relations

Joined: 23/09/2009
Messages: 1092
Offline

Hi Bowman,

In order to use this feature all you need to do is write the number of the Parent ticket in the box and click apply or ok.

Best Regards,
Itay

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