How do I get Forwarded Additional Emails to an already created Service Request

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How do I get Forwarded Additional Emails to an already created Service Request

Forum Index » SysAid CSS Forum

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04/05/2009 09:53:44

Subject: How do I get Forwarded Additional Emails to an already created Service Request

auhi98
SysAider

SysAider from release 7.5

Joined: 04/05/2009
Messages: 2
Offline

Is there a way to forward additional emails to one service request that is already opened.

Right now after using the original email to open the service request our users have to then copy the additional email correspondence and past it into the service request.

If they forward it in it creates a whole new SR.

This message was edited 1 time. Last update was at 04/05/2009 09:55:05

04/05/2009 10:02:11

Subject: How do I get Forwarded Additional Emails to an already created Service Request

Brian Martin
Elite SysAider

Meet me in Vegas - SysAid technology Conference - 28-30/4/2010

Joined: 11/02/2009
Messages: 181
Location: Knoxville, TN
Offline

I don't know if CSS is different as far as this goes but in regular SysAid you can forward it to the helpdesk e-mail with #1000 in the subject and it will put it in ticket #1000.

This message was edited 1 time. Last update was at 04/05/2009 10:02:38

- Brian Martin

Unofficial SysAid Wiki - Most common issues and their solutions can be found here.

04/05/2009 10:19:44

Subject: Re:How do I get Forwarded Additional Emails to an already created Service Request

auhi98
SysAider

SysAider from release 7.5

Joined: 04/05/2009
Messages: 2
Offline

Awesome! that works

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