Starting SysAid version 6, SysAid is no longer with the firebird database.
If you are still using SysAid with the firebird database, you can migrate your database automatically.
The instructions on how to start this process can be found at: http://www.ilient.com/derby_migration.htm
In some cases, the migration will fail.
After some investigation, we found that usually when the process fail it will fail because SysAid will detect an existing derby database under \SysAidServer\root\WEB-INF\db.
If the migration process has failed for you, please go to that location, and if you will have a "default" folder, please move it to another location or delete it (in case you are sure this is an empty database) then run the migration process again.
If you are having any other issues with the migration process, please contact our support by sending an email to firstname.lastname@example.org
Please note, If the migration process has failed, SysAid will be still accessible with the firebird database on version 5.6.11, in this case, contact our support and we will assist you with the migration process.
SysAid support team