Removing the Third level category help

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Removing the Third level category help

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12/05/2009 08:39:05

Subject: Removing the Third level category help

MKLK
SysAider

SysAider from release 6

Joined: 11/05/2009
Messages: 13
Offline

Hi all,

I hope this isn't a repeat question or easily found within documentation!

I'd like to only use 2 levels of category selection in the SR form in the Service Desk.

How can I remove the third level category without having to remove each and every single option?

Is there a way I can edit the HTML file to simply remove it?

I did open submit-service-request.htm but I have been unsuccessful in trying to edit this.

Any tips?

Is there a better way to do this other than editing HTML? If so, please let me know!

Thanks!

Ryan

This message was edited 1 time. Last update was at 12/05/2009 09:21:13

12/05/2009 09:22:14

Subject: Re:Removing the Third level category help

th
SysAid Mod

Joined: 11/06/2008
Messages: 250
Offline

Why don't you just de-select "Enable third level category" on the "Preferences" -> "Help desk settings" -> "General settings" page?

12/05/2009 09:26:35

Subject: Re:Removing the Third level category help

MKLK
SysAider

SysAider from release 6

Joined: 11/05/2009
Messages: 13
Offline

Oh the silly things we overlook..

Doh.

Thank you for your help.

Are there options for the other fields that I may want to remove such as Urgency, Assets, or Screenshots?

I want to say that I have looked, but from the above post, that might be half truth

This message was edited 1 time. Last update was at 12/05/2009 09:34:34

12/05/2009 09:51:06

Subject: Re:Removing the Third level category help

DK_Sysaider
Super SysAider

Joined: 07/05/2009
Messages: 85
Offline

No unfortunately there is no settings for this. Then you will have to use the custom html options and delete the fields code

12/05/2009 09:56:58

Subject: Re:Removing the Third level category help

MKLK
SysAider

SysAider from release 6

Joined: 11/05/2009
Messages: 13
Offline

Thank you both very much for your help.

Great support!

12/05/2009 11:53:40

Subject: Re:Removing the Third level category help

th
SysAid Mod

Joined: 11/06/2008
Messages: 250
Offline

Maybe I misunderstood your request but I don't think you need to edit the html. If you for instance open a service request you'll find a cogwheel in the icon bar called "Design". Clicking it opens a dialog which allows to design the SR view (and much more) to large extend.

12/05/2009 12:02:48

Subject: Re:Removing the Third level category help

MKLK
SysAider

SysAider from release 6

Joined: 11/05/2009
Messages: 13
Offline

Thank you for the follow up th but I believe you understood and answered appropriately before.

I was able to remove all of the fields from the submit-service-request.htm that I needed.

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