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Change Status when a Note is added?  XML
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Author Message
ikem
SysAider

SysAider from release 5.5 Germany
Joined: 30/10/2008
Messages: 39
Offline

Sysaid 6.0.0.4 Full

Hi!

Is it possible to change Status to open when a user adds a note to a closed SR? It's not important for the admins, as they get an email, but would be useful for the dispatcher.

Kind regards
Michel
Haim
SysAid Wiz

Joined: 15/04/2008
Messages: 2449
Offline

Hello Michel.

You can change the status of a service request when an end user add notes by going to preferences > end user portal, check the "When an end user adds a note or attachment;" checkbox and choose the "open" status from the status drop down list.

Best regards.
Haim

Pushing IT forward
ikem
SysAider

SysAider from release 5.5 Germany
Joined: 30/10/2008
Messages: 39
Offline

Hi Haim,

yes thats a fine option, but we already use notes instead of mails to communicate with the requester. We only want to change status when a note is added after the SR is closed. Perhaps thats something for a future release.

Thanks for your reply

Kind regards
Michel
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