"All" filter not working

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"All" filter not working

Forum Index » SysAid Installation & Beyond

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20/05/2009 16:57:10

Subject: "All" filter not working

Steve M.
SysAider

SysAider from release 5.5

Joined: 29/01/2009
Messages: 14
Offline

Whenever I use the "All" filter in the Help Desk for current tickets, it states there are none, yet I can pull them all down by individuals. Has anyone encountered this before?

This message was edited 1 time. Last update was at 20/05/2009 16:57:22

21/05/2009 04:29:17

Subject: "All" filter not working

Haim
SysAider

Joined: 15/04/2008
Messages: 2449
Offline

Hello Steve M.

In which filter exactly are you experiencing this behavior?
Can you please post a screenshot of the filter's properties from the "customize list" window you can get there by clicking on the filter under "filter menu" window and clicking on "edit"

Regards
Haim

Pushing IT forward

21/05/2009 16:30:41

Subject: Re:"All" filter not working

Steve M.
SysAider

SysAider from release 5.5

Joined: 29/01/2009
Messages: 14
Offline

Hi Haim. I'm having the problem when I try to view all open tickets in the Help Desk by click on "All" on the "Assigned To" filter. I've attached the screenshots.


Filename	Capture.PNG
Description	UI
Filesize	47 Kbytes
Downloaded:	0 time(s)

This message was edited 2 times. Last update was at 21/05/2009 16:31:07

21/05/2009 16:31:38

Subject: Re:"All" filter not working

Steve M.
SysAider

SysAider from release 5.5

Joined: 29/01/2009
Messages: 14
Offline

Here is the other screenshot.


Filename	Capture2.PNG
Description	List
Filesize	17 Kbytes
Downloaded:	0 time(s)

22/05/2009 08:36:21

Subject: "All" filter not working

Haim
SysAider

Joined: 15/04/2008
Messages: 2449
Offline

Hey Steve,
Please contact our support by sending an email to helpdesk@ilient.com.

This is a known issue in version 6.0.04 and we can provide you with a patch to fix it.

The reason we do not publish this patch is that we released this minor patch to resolve this and other issues we detected after the release of 6.0.04 and currently working on an official patch that will be distributed to all our users with this and other fixes.

Best regards.
Haim

Pushing IT forward

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