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Department field on General Details tab  XML
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[Post New]06/07/2009 09:15:50
    Subject: Department field on General Details tab
[Up]
c.krebs
SysAider

SysAider from release 5 United States
Joined: 20/08/2008
Messages: 15
Offline
i would like to have a drop down box added to the general details tab, so i can keep track of which departments are submitting the most tickets.
[Post New]06/07/2009 10:46:30
    Subject: Re:Department field on General Details tab
[Up]
EbroIN
Elite SysAider


SysAider from release 5.6 Germany Pathfinder
Joined: 25/03/2009
Messages: 244
Offline
Hi c.krebs,

I suppose you are talking of the service request --> general details tab.
As far as I know you can customize yourself a view (click the blue gears icon) and generate a new view with you preferences including the department field. (See SysAid Manual around Page 48 )

best regards,

EbroIN

This message was edited 1 time. Last update was at 06/07/2009 10:46:43
[Post New]06/07/2009 11:00:27
    Subject: Re:Department field on General Details tab
[Up]
c.krebs
SysAider

SysAider from release 5 United States
Joined: 20/08/2008
Messages: 15
Offline
yup, you are correct, i thought that would have been a feature that was already there. thanks for your help.
[Post New]29/01/2012 08:21:44
    Subject: Re:Department field on General Details tab
[Up]
marian
SysAider

SysAider from release 7.5
Joined: 29/01/2012
Messages: 2
Offline
Hi,

I have this issue with the department and company fields under general tab > Submit Service request.

Both fields are Read Only and defaulted to 'none'. I need it to be changed to a drop down box so users can select. This is useful for my New Hire Request form.

Hope you could help.

Marian
[Post New]01/04/2012 13:39:09
    Subject: Re:Department field on General Details tab
[Up]
zehavit
SysAid Customer Relations

Joined: 23/11/2011
Messages: 37
Offline
Hi Marian, thank you for the post!

These fields only shows the company or department that the users belong to. Users can not select their company/department in these fields.
However if you set the desired company/department to a user then when that user submits a service request the company/department will be picked automatically.

In order to add departments please navigate from the Main Menu to Customize -> Lists -> Select Department from the drop down list and fill in the desired departments.
If you're using the Enterprise edition and you would like to add companies then it can be added under User Management -> Companies.

If you need any further assistance regarding this please submit a service request and we'll be happy to assist you!


Best regards,
Zehavit Belo
Customer Relations
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