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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 18/06/2008 10:51:49
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Stewart
SysAider
Joined: 18/06/2008
Messages: 5
Location: Raleigh, NC
Offline
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Hello,
I have quite a few workstations that do not list their software inventory. When clicking the Software tab the only message shown is 'No Software Found' All workstations listed software on this tab at one point, but a good amount of them do not now. Not sure when this started because obviously I do not click the software tab on every asset every day! I can figure no rhyme or reason. All assets are at 5.1.08 agent release and the appropriate network ports are open. Redeploying the agent has not solved the issue.
Any insight? Thanks!
-John
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18/06/2008 12:24:19
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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Hello John!
Welcome to the SysAid community.
Can you please tell me if there are other asset details (like hardware) on those assets or they are completely empty?
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Pushing IT forward |
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18/06/2008 12:40:00
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Stewart
SysAider
Joined: 18/06/2008
Messages: 5
Location: Raleigh, NC
Offline
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just software is empty - everything else has information.
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18/06/2008 12:47:18
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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That sound a bit strange...
Can you please open a service request on this issue at helpdesk@ilient.com and attach a screenshot of the software tab?
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Pushing IT forward |
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18/06/2008 12:48:31
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Stewart
SysAider
Joined: 18/06/2008
Messages: 5
Location: Raleigh, NC
Offline
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sure thing...thanks Haim! 
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04/08/2008 19:20:24
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stftech
SysAider
Joined: 04/08/2008
Messages: 1
Offline
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Was there any resolution to this issue. We have encountered the same issue.
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04/08/2008 19:44:19
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seanick
SysAider
Joined: 11/06/2008
Messages: 11
Offline
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As have we. In fact, I didn't realize it was supposed to auto-populate.
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04/08/2008 19:53:02
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STF Admin
SysAider
Joined: 04/08/2008
Messages: 2
Offline
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Would you mind posting that resolution? Thank you very much!
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04/08/2008 20:25:24
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Stewart
SysAider
Joined: 18/06/2008
Messages: 5
Location: Raleigh, NC
Offline
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hey guys - looks like it will be fixed in the next version - apparently it is a known issue. Here is the response I got from Ilient:
Dear John Terribili,
Thank you for contacting SysAid support.
The situation which you have described has been verified as a know issue in our current version. Our Research and Development team is working on fixing this problem. When we release a new version including a fix to this issue, you will be notified.
Hopefully the next version comes soon. This issue really throws a wrench into my ability to determine what software is installed where and how many licenses are consumed for certain products.
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10/08/2008 08:45:35
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sarah
SysAid CEO
Joined: 14/04/2008
Messages: 547
Offline
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Dear All,
This issue has been approved as an open issue number 1835 in our current SysAid version.
This issue has already been addressed by our development team & will be implemented in our upcoming SysAid version.
Please let me know if you require further assistance.
Sarah
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13/02/2009 01:42:47
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Harvinder
SysAider
Joined: 16/06/2008
Messages: 29
Location: Singapore
Offline
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sarah wrote:Dear All,
This issue has been approved as an open issue number 1835 in our current SysAid version.
This issue has already been addressed by our development team & will be implemented in our upcoming SysAid version.
Please let me know if you require further assistance.
Sarah
Dear Sarah,
Which SysAid version is this implemented in, thanks for the info...
Regards
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15/02/2009 12:46:20
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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Harvinder,
this issue was reported fixed in version 5.6.09.
Best regards.
Haim
This message was edited 1 time. Last update was at 15/02/2009 12:47:14
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