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Do you see your assets being added as end users in SysAid?  XML
Forum Index » SysAid Installation & Beyond
Author Message
SysAid Wiz

Joined: 15/04/2008
Messages: 2449

Hello everyone.

We have found an issue in version 6 that on some of the machines you install the agent on, a user will be created automatically with that asset's user name.
If you are having this issue, please go to preferences > end user portal and remove the checkbox "When a Service Request is submitted from an asset, automatically create a user account..."

This issue will be resolved in a future SysAid patch, as this is not the original intention of this checkbox.

Best regards.

This message was edited 2 times. Last update was at 23/07/2009 15:28:04

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