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Knowledge Databse, can the treeview open as collapse?  XML
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[Post New]14/08/2009 16:19:49
    Subject: Knowledge Databse, can the treeview open as collapse?
[Up]
AIC
SysAider

SysAider from release 6 Canada SysAid Certified
Joined: 27/05/2009
Messages: 5
Offline
(I added this to the new feature requests but I thought maybe it get noticed here)

As our knowledge base grows we are finding it very useful to use.

Our issue is when going to this window, the treeview is always OPEN, instead of collapsed?

If we want people to "drill" into previously resolved issues, they usually collapse the treeview first to make the topics easier to read/select. Is there a way to have the treeview initially open as collapse?

Thanks everone !!
[Post New]14/08/2009 17:46:41
    Subject: Re:Knowledge Databse, can the treeview open as collapse?
[Up]
kalyta
Super SysAider

SysAider from release 5.5 Mexico Pathfinder SysAid Certified
Joined: 20/11/2008
Messages: 53
Offline
hello

yes that will be perfect¡¡

because is easier for the users to find the answers for their issues..
[Post New]17/08/2009 12:44:48
    Subject: Knowledge Databse, can the treeview open as collapse?
[Up]
Sharman
SysAider

SysAider from release 5.1 United States
Joined: 19/06/2008
Messages: 9
Offline
AIC wrote:Our issue is when going to this window, the treeview is always OPEN, instead of collapsed?


I hope there is an easy solution to this as well.
[Post New]04/06/2010 10:42:44
    Subject: Re:Knowledge Databse, can the treeview open as collapse?
[Up]
CNXS
SysAider


SysAider from release 5.1 United Kingdom
Joined: 14/10/2008
Messages: 44
Location: Carlisle, Cumbria
Offline
did anyone find the answer to this as we would like to have the FAQ's collapsed as a default
[Post New]07/06/2010 10:29:23
    Subject: Re:Knowledge Databse, can the treeview open as collapse?
[Up]
HCNW
SysAider

SysAider from release 4 United States Pathfinder
Joined: 26/06/2008
Messages: 40
Offline
We would be interested in this as well.
-------------------------------------
Julia - HCNW
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[Post New]08/06/2010 12:26:17
    Subject: Re:Knowledge Databse, can the treeview open as collapse?
[Up]
Brob2k1
SysAider

SysAider from release 6.5 United States
Joined: 26/05/2010
Messages: 2
Offline
I did a search and this question was asked before... it's also a FR in the other forum (http://www.ilient.com/Sysforums/posts/list/124.page) however it has not been updated for a while.
[Post New]09/06/2010 06:35:03
    Subject: Knowledge Databse, can the treeview open as collapse?
[Up]
itayH
SysAid Customer Relations


Joined: 23/09/2009
Messages: 1092
Offline
Hi all,

As Brob2k1 said this is a feature request that you can vote for here and we currently don't have a work around so please continue the discussion there.
http://www.ilient.com/Sysforums/posts/list/124.page
Best Regards,
Itay
[Post New]10/06/2010 14:45:23
    Subject: Re:Knowledge Databse, can the treeview open as collapse?
[Up]
dstickles
SysAider

SysAider from release 6.5 United States
Joined: 10/06/2010
Messages: 3
Offline
This shouldn't even need to be voted on. Having the tree fully expanded makes it very difficult to navigate because it looks so cluttered. Look at every other major knowledgebase, they open collapsed. Put an option in so the end user can make the decision.
[Post New]18/03/2011 14:58:04
    Subject: Re:Knowledge Databse, can the treeview open as collapse?
[Up]
scumgrief
Super SysAider

SysAider from release 5.6 United States Pathfinder
Joined: 25/02/2009
Messages: 60
Offline
Anything new on this? Any workaround yet? We really need this view to be collapsed by default. Otherwise our end users will never look through it.

-scum
[Post New]08/05/2012 18:22:09
    Subject: Re:Knowledge Databse, can the treeview open as collapse?
[Up]
rpmcsi-it
SysAider

SysAider from release 6
Joined: 09/12/2010
Messages: 2
Offline
Collapsed should be the default. It is backwards as is.

I vote collapsed by default!
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