If you've already done a bit of your own ITIL research, chances are you've stumbled upon volumes of text in online libraries that give lengthy, theoretical explanations of ITIL best practice philosophy. While the intellectual rationale behind ITIL is indeed interesting and valuable, these conceptual discussions often ignore the bottom line: what does ITIL mean for you on a day-to-day basis? How do you get started? What's in it for you?
This September, our goal is to provide you with the information you need to better understand ITIL best practices and begin implementing them in your organization. To show you what ITIL is all about, we are happy to present you with a new video of Joe the IT Guy's latest adventures.
You may remember Joe from the Introduction Video to SysAid, the first movie of a series that features our animated hero. In the SysAid ITIL Change Management Video, we show you how the SysAid ITIL Package can reduce stress, prevent common problems, and ensure effective IT management. Watch the video to see how SysAid ITIL helps Joe save the day - again!
For a comprehensive overview of SysAid's ITIL Package, we've also prepared the SysAid ITIL Quick Guide. Learn more about ITIL best practices and find out how you can use SysAid to better manage IT incidents and problems. Step-by-step screenshots will show you how to track the connections between your network items and successfully implement organizational change.
As part of our ongoing Flash Tutorial Series, we are happy to present you with our latest tutorial: Working with the CMDB. Learn how to define your assets as Configuration Items, map the relationships between them, and predict how changes can impact your business.
When your organization follows a standardized set of processes, you can improve service quality, reduce costs, and ensure that your IT activities contribute to the overall success of your organization.
To get started with SysAid's ITIL Package in your organization, check out September's Newsletter. ITIL's that simple!