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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 20/06/2008 02:24:08
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Atul
SysAider
Joined: 18/06/2008
Messages: 2
Offline
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Hi there,
We are quite new to SysAid. Perhaps this question is answered here but I was not able to find one quickly! 
What are the steps to Integrate SysAid with an SMS gateway? Even a pointer to some article would be helpful.
Thanks & Regards,
Atul
Software Solution Architect
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Atul Kale
Software Solution Architect |
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20/06/2008 08:23:50
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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Hello Atul,
Welcome to the SysAid community.
To integrate SMS with SysAid, you need to have an account with an SMS gateway in order to send SMS.
One of the SMS gateways we support is Clickatell(http://www.clickatell.com).
Once you have an account, you will need to fill the Preferences -> Integration -> SMS tab with the required information:
Provider Class: (if you are going to use Clickatell, this is the class: com.ilient.util.ClickatellProvider)
Gateway ID: <Your API ID>
User Name:
Password:
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Pushing IT forward |
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22/06/2008 01:10:07
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Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 903
Offline
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What's an API id ?
This message was edited 1 time. Last update was at 22/06/2008 01:10:42
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22/06/2008 06:07:53
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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Its a string/code that you should get from your SMS provider.
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Pushing IT forward |
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22/06/2008 07:24:19
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MilanT
SysAider
Joined: 11/06/2008
Messages: 15
Location: Ptuj, Slovenia
Offline
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I need same information.
I have been contacting Ilient support previously on this matter (#13800). But we now have new situation.
We have our own SMS server.
Server software is from Hungarian company Ozeki. I have contacted them, they don't support Clicatell protocol.
But both (Ilient and Ozeki in our case) uses Oracle DB. I think, if we get more information from Ilient, we can integrate both.
(BTW, we have already made one integration with our ERP SW: asset in Illient is linked with asset in ERP.)
Regards, Milan
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22/06/2008 10:35:32
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Jonathan
SysAid Wiz
Joined: 17/06/2008
Messages: 326
Offline
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I am surprised Ilient were not able to help you here. I use a system called Red Oxygen and they developed a plug in for it for me. Most handy to have SMS working from the Helpdesk
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22/06/2008 22:12:19
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Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 903
Offline
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If I got my own sms server... would I still need to set the sms integration on sysaid ? (provider class, api id...)
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23/06/2008 02:03:05
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Atul
SysAider
Joined: 18/06/2008
Messages: 2
Offline
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Whoosh! That's a great trail of responses from you all! Thanks for the contribution! 
Hi Haim,
Apologies for not checknig out your answer soon! Here are a few questions from me on the SMS integration
1. Clickatel is a specific SMS provider. And it seems that Ilient has provided out of the box integration with it and similar SMS providers / Gateways. If this assumption is correct where can I get the list of such providers supported out of the box by SysAid?
2. As mentioned by many of our friends here, if we already have an SMS provider which is not on Ilient's list, what are the steps for integrating with it?
3. Are there any configuration efforts needed on the SMS Provider / Gateway side?
4. On the integration front, are we talking about some sort of interface in Java to be implemented (coded) specifically for that provider? If the assumption is correct where can we get the information about the same?
5. For any kind of customization what support would be provided by Ilient to its customers?
Hope that helps understanding the context.
It'll be great if you could get answers to these ASAP. We are in real HURRY to have this done for our Client.
Thanks & Regards,
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Atul Kale
Software Solution Architect |
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23/06/2008 02:37:42
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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Hey again Atul.
1. SysAid currently support the following SMS providers:
Clickatell
SMS CENTER
Red Oxygen
If you have another SMS provider, you can either use the email to SMS function (most SMS servers support receiving emails and send SMS)
2. If your server provider supports email2SMS services you can put "email:" before your SMS number (e.g. email:23423423@your_cellphone_provider.com).
3. If you are using SMS gateway, then you will need to receive the gateway ID(API ID) from the SMS supplier, or using the SMS2EMAIL option as described in answer 2.
4. If your server does not support e-mail to SMS or its not supported by SysAid, we can create (for most providers) a customized code for your supplier, this is a custom development project.
5. For more information regarding customized projects, please contact our helpdesk at: helpdesk@ilient.com
Best regards
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Pushing IT forward |
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23/06/2008 03:20:34
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Israel Lifshitz
SysAid CEO
Joined: 27/05/2008
Messages: 61
Location: <a >Help Desk Software</a>
Offline
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Haim wrote:
We can create (for most providers) a customized code for your supplier, this is a custom development project.
Also, If you have java programmers in-house we can provide you the instructions on how to create code to integrate with your SMS provider. Must providers have HTTP API and its very simple ( for java programmers) to create code to send SMS.
This message was edited 1 time. Last update was at 23/06/2008 03:21:01
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Help Desk Software |
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16/07/2008 09:15:12
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Madmucho
SysAider
Joined: 20/06/2008
Messages: 10
Offline
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Please can anyone help me set class to send message when i have Red Oxygen gateway account.
I try in integration com.ilient.util.RedOxygenProvider but that was only blind shot.
Is there any class for that gateway? 
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16/07/2008 16:01:11
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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Madmucho wrote:Please can anyone help me set class to send message when i have Red Oxygen gateway account.
I try in integration com.ilient.util.RedOxygenProvider but that was only blind shot.
Is there any class for that gateway?
Please contact us at helpdesk@ilient.com with your request in order for us to provide you with all the necessary details.
Best regards.
Haim
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Pushing IT forward |
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31/07/2008 13:24:33
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EricG
SysAider
Joined: 31/07/2008
Messages: 1
Offline
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Haim,
It seems to me that if Clickatell is a preferred SMS provider, that Ilient could provide more information on configuring SysAid to work with it. For example, you state that we should get an API_ID from the service provider. However, Clickatell has six type of API's to choose from. Http, SMTP, Com, etc. Can you guys post a sample config so that we don't have to re-create the wheel each time?
If I choose one of the API types, it then asks:
Name:
IP Lock Down:
Dial Prefix: Israel (972)
Call back type:
Callback URL:
Callback Username:
Call back password:
On the hosted SysAid, what is the IP Lock Down, Callback URL, etc.??
Your detailed explanation is appreciated.
Eric
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06/08/2008 08:01:51
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Adam Racer
SysAid Customer Relations
Joined: 09/07/2008
Messages: 156
Offline
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SysAid uses the API for http.
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07/08/2008 13:13:15
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Joseph Zargari
VP Customer Relations
Joined: 26/03/2006
Messages: 518
Offline
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Eric,
I was not aware of Clickatell asking for these pieces of information. I just talked to their support line and they said that all these are not required.
If you need information about the IP Lock Down or Call Back features, you can contact Clickatell.
Regards,
Joseph.
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