Building Best Practices from the Ground Up
Brian Martin may consider himself a laidback person, but when it comes to working in IT at Clayton Homes, he upholds standards that are anything but relaxed. Brian has initiated the successful implementation of ITIL best practices with SysAid throughout Clayton Homes, and has since established himself as the "go-to" administrator for all things ITIL.
Clayton Homes, USA
Vision for Change - and better Change Management
Clayton Homes is the leader of manufactured housing and modular homes in the United States. With 70 plus administrators logging in to SysAid daily, the Clayton Homes support team tracks over 5,000 assets and keep historical records for more than 5,000 end-users. Running a ratio of 375 end-users to 1 technician, the Clayton Homes support team faces challenging IT situations on a daily basis. As Brian explains, "Every day brings new challenges, and we used to find ourselves predominantly in reactive mode."
One particular goal has been finding the best change management solution. "Before the ITIL package, we had no standards for Change Management," Brian explains. "We would have emails flying to many distribution lists that eventually got buried in other email. We had no real way to track changes to make sure all went smoothly."
Brian knew that there had to be a better way to implement effective change management. The solution? SysAid ITIL.
Learn about Brian's ITIL Success to maximize the benefits of SysAid's ITIL package in your organization.
This message was edited 1 time. Last update was at 15/09/2009 05:39:04