i want to do a link with task and project and incidents

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i want to do a link with task and project and incidents

Forum Index » Tasks/Projects

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20/09/2009 09:11:39

Subject: i want to do a link with task and project and incidents

gip
SysAider

SysAider from release 6

Joined: 04/12/2008
Messages: 7
Offline

good afternoon

i created a project with details of tasks but in my organisation, technical IT work only with the incident in help desk.
also for each task i create a incident it's diffciclut because we must rewrite all the details in the incident and we must do a manual link with project and tasks.I would have a link directly with the task and incident and know when thecnical it close the incident i want that the link task close to.

is it possible
do you have an idea
is it possible to developp it?

regards
Philippe

23/09/2009 16:13:36

Subject: i want to do a link with task and project and incidents

Haim
SysAid Wiz

Joined: 15/04/2008
Messages: 2449
Offline

Hello Philippe,

You can add a link between a task and a service request by adding the "task" field to an incident, this will allow you to create links between them, but you would still need to create a task.

I think you are looking for an option to create a task directly from an incident, which is not currently possible, and if this is what you are looking for, you can open a post in the feature request forum (at http://www.ilient.com/Sysforums/forums/show/101.page)

Regards.
Haim

Pushing IT forward

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