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Hide Certain Categories  XML
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[Post New]08/10/2009 09:43:15
    Subject: Hide Certain Categories
[Up]
IT_Guy
SysAider

SysAider from release 6 United States
Joined: 08/10/2009
Messages: 4
Offline
Is it possible to only show certain categories to one group of users?
[Post New]09/10/2009 04:31:31
    Subject: Hide Certain Categories
[Up]
Haim
SysAid Wiz

Joined: 15/04/2008
Messages: 2449
Offline
Hey IT_Guy.


You can hide certain categories from users entirely (from Preferences > Helpdesk/servicedesk settings > categories, you have a checkbox "visible for end users" which you can remove.

You can also limit the users by Company.

In Preferences > user management > companies, you can set up different categories to show for each company (by going into the company properties page and to the "categories" tab).

Regards.
Haim
Pushing IT forward
[Post New]09/10/2009 08:19:18
    Subject: Re:Hide Certain Categories
[Up]
IT_Guy
SysAider

SysAider from release 6 United States
Joined: 08/10/2009
Messages: 4
Offline
Thanks for the response Haim. I would really like to accomplish this based on groups, is that not possible?
[Post New]09/10/2009 09:23:51
    Subject: Hide Certain Categories
[Up]
Haim
SysAid Wiz

Joined: 15/04/2008
Messages: 2449
Offline
at the moment no, but companies is just a different kind of grouping, so you can adjust your work flow so "company" will take the roll of your groups and viceversa, if you want, you can also change the translation file so companies will actually read as "group" and group "company".

Regards.
Haim
Pushing IT forward
[Post New]11/06/2012 13:13:45
    Subject: Hide Certain Categories
[Up]
rtx
SysAider

SysAider from release 5.5 Denmark
Joined: 15/08/2008
Messages: 10
Offline
We have used the companies to show specific categories for our users, but in the latest version 8.5, this has been removed - either by mistake or...

After our upgrade A LOT of documents etc. are now visible for all our customers - NOT very smart and we already received 7 complaint from our customers...
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