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![[Post New]](/Sysforums/templates/default/images/icon_minipost_new.gif) 18/10/2009 11:47:59
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Sennaman
SysAider
Joined: 18/10/2009
Messages: 1
Offline
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Hi,
I am new to Sysaid and am using the free version.
Every time the server reboots, the server service is stopped, even though it is on automatic start.
Any ideas?
Sennaman
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19/10/2009 22:15:04
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Obelix
SysAid Wiz
Joined: 12/06/2008
Messages: 903
Offline
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Check if port conflict with other service.
Last time I got that kind of problem it has something to do with my account which only ilient support could fix.
Fire a formal sr to them.
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20/10/2009 03:09:23
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Haim
SysAid Wiz
Joined: 15/04/2008
Messages: 2449
Offline
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Hello Sennaman.
Please contact our support team and we will be glad to assist you getting SysAid back up and running.
You can send us an email to helpdesk@sysaid.com
Regards.
Haim
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Pushing IT forward |
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06/01/2011 14:08:52
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ToeKnee
SysAider
Joined: 23/12/2010
Messages: 3
Offline
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Has this been resolved, I am having the same issue. Whenever I restart the computer the Sysaid Server Service is stopped and I have to manually go to services to start it even though it's on automatic....
This message was edited 1 time. Last update was at 06/01/2011 15:25:01
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06/01/2011 14:23:40
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Inna
SysAid Customer Relations
Joined: 24/06/2010
Messages: 745
Offline
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Dear
ToeKnee,
Please contact our support team and we will be glad to assist you getting SysAid back up and running.
You can send us an email to helpdesk@sysaid.com
Thanks Inna
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06/01/2011 14:37:19
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ToeKnee
SysAider
Joined: 23/12/2010
Messages: 3
Offline
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The issue I am having and probably others, is that once you restart the computer or server that Sysaid is installed on the service for some reason starts then stops immediately..
I've resolved this issue on my own already. I'll share with you what I did to correct this issue.
I am upgraded to Version 7.5.05 and in C:\Program Files\SysAidServer they have added a STARTSERVICE.bat (net start SysAidServer) in this update. I simply created a .vbs script that delays a minute then silently runs the Startservice.bat.
Below will be the .vbs script I created to resolve this issue. Just copy and paste into notepad and save it to C:\Program Files\SysAidServer as STARTSERVICE.vbs. Then create a shortcut and place it in C:\Documents and Settings\All Users\Start Menu\Programs\Startup. FIXED!
WScript.Sleep 60000
Set WshShell = CreateObject("WScript.Shell")
WshShell.Run chr(34) & "C:\Program Files\SysAidServer\STARTSERVICE.BAT" & Chr(34), 0
Set WshShell = Nothing
This message was edited 2 times. Last update was at 06/01/2011 15:25:38
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11/01/2011 08:58:53
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Joseph Zargari
VP Customer Relations
Joined: 26/03/2006
Messages: 518
Offline
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ToeKnee suggested a nice solution, but I have two problems with it:
1. Adding the VB script to the ...\All Users\Start Menu\Programs\Startup will only start when someone logs into the server. Instead, you can set this up as a startup script (start > run > gpedit.msc > computer configuration > windows settings > scripts > startup). This will run the script when the computer starts, without having someone to login to the server.
2. As a SysAid tech support, I am reluctant to accept the fact that the service fails to start. If anyone has that problem, please contact us and we'll examine for the reason.
Thanks,
Joseph.
This message was edited 1 time. Last update was at 11/01/2011 08:59:51
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14/01/2011 15:40:37
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ToeKnee
SysAider
Joined: 23/12/2010
Messages: 3
Offline
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Mine is just a band-aid... and I do like your startup script location better.
I fixed my issue with your Common Troubleshooting Questions.
Below is what fixed my problem.
1. Go to: c:\Program Files\SysAidServer\Tomcat\conf\
2. Edit the file server.xml
3. locate the string: port="8005"
4. Change its value to any other open port, e.g. 8055.
5. Save the file. Restart the SysAid Server service.
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