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Update SysAid automatically from e mail post?  XML
Forum Index » SysAid Installation & Beyond
 
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[Post New]19/10/2009 12:08:24
    Subject: Update SysAid automatically from e mail post?
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jwd1957
SysAider


SysAider from release 5.5 United States Pathfinder SysAid Certified
Joined: 02/07/2008
Messages: 34
Offline
One of our challenges is that we have one department that is internally using a ticketing system other than SysAid. We need to be able to track all of their IT issues in Sysaid so at this time any of their IT issues automatically sends E Mail to an inbox that SysAid monitors.

This gets the tickets all into SysAid but once received our IT people need to manually apply categories, Urgency, priority and since most issues are solved before reaching SysAid also the status update to closed and the solution.

Is anyone aware of any way that the information from the E Mail could be formatted as to be posted directly to the correct fields in the SysAid database?
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