[Not a beta issue] reporting issue

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[Not a beta issue] reporting issue

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20/10/2009 13:30:35

Subject: [Not a beta issue] reporting issue

RGarber
Elite SysAider

Joined: 13/08/2009
Messages: 104
Location: Baltimore, MD
Offline

I've seen this since 6.0 and I'm continuing to see it in the beta. Right now we have a report showing up on the dashboard for our top administrators (see screenshot)

Now I can tell you for a fact that the user its reporting as the top administrator has logged a tiny fraction of what myself and my coworker (orange and green in screenshot) in sr activities. and who the heck is "none"?


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This message was edited 2 times. Last update was at 26/10/2009 11:27:08

The monkey cometh

20/10/2009 19:49:26

Subject: reporting issue

SysAid#1
SysAid Mod

Joined: 02/11/2008
Messages: 716
Offline

Do you have any unassigned service requests in SysAid??

21/10/2009 09:56:35

Subject: Re:reporting issue

RGarber
Elite SysAider

Joined: 13/08/2009
Messages: 104
Location: Baltimore, MD
Offline

I have it tracking average admin activities, not the number of sr's assigned to them.

The monkey cometh

21/10/2009 10:46:31

Subject: reporting issue

Haim
SysAid Wiz

Joined: 15/04/2008
Messages: 2449
Offline

RGarber,

if you had this issue on previous versions it is not a beta issue which is dedicated (mostly) for new issues with the beta.

Please contact our support at helpdesk@sysaid.com and we will be glad to assist you.

Thanks.
Haim

Pushing IT forward

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